Medical Screener - Reception Technician (Customer Service)

CSL•San Antonio, TX

About The Position

The Medical Screener - Reception Technician greets donors at a plasma collection center and completes registration procedures to verify their suitability for the plasma donation process. Following standard operating procedures, the technician supports donors through screening, reviews self-administered health histories, answers basic medical questions, refers donors to medical staff when appropriate, and performs health checks including blood pressure, pulse, weight, temperature, and finger-stick testing for hematocrit and total protein levels. After completing appropriate training, the technician may educate new donors about plasma-derived therapeutic products, screening and health tests, appointments, donation fees, center policies, nutrition, and other relevant information. The role may also include registering applicant and transfer donors, answering or transferring telephone calls, monitoring donors for reactions during or after pheresis, and notifying appropriate staff of concerns. The technician records donor information in the electronic donor information management system, understands applicable hyper-immune program procedures, maintains a clean and adequately supplied work area, and follows health, safety, environmental, and OSHA procedures. The position requires maintaining confidentiality and may involve cross-training or bilingual skills based on business needs. Other related duties may be assigned. CSL Plasma operates a large plasma donation network, and plasma collected at its facilities is used by CSL to manufacture plasma-derived therapies. CSL describes inclusion and belonging as central to its mission and identifies itself as an equal opportunity employer.

Requirements

High school diploma or equivalent.
At least three months of experience in a clerical or customer-service-related position, preferably in a medical or health-provider environment, or an equivalent combination of education and experience.
Ability to perform basic mathematical calculations.

Nice To Haves

Experience in a medical or health-provider environment is preferred.
Bilingual skills may be required at the organization's discretion to meet business needs.

Responsibilities

Greet donors and conduct registration procedures to verify suitability for plasma donation.
Assist qualified donors with the screening process in compliance with standard operating procedures.
Assess donor health histories, answer basic donation-related medical questions, and refer donors to medical staff when appropriate.
Perform health screening procedures, including blood pressure, pulse, weight, temperature, and finger-stick testing for hematocrit and total protein levels.
Upon appropriate training, educate new donors about plasma-derived products, the screening process, health tests, appointments, fees, center policies, nutrition, and other relevant information.
Ensure donor questions are answered promptly, accurately, and professionally.
As needed and after appropriate training, register applicant and transfer donors.
Answer telephone calls and respond to callers or transfer them to appropriate staff.
Monitor donors for reactions during or after the pheresis process and notify appropriate staff.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system in accordance with standard operating procedures.
Understand policies and procedures associated with applicable hyper-immune programs.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available.
Follow health, safety, environmental, and OSHA policies and procedures, and promote safety.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in other areas as needed to meet business needs.
Perform other job-related duties as assigned.