Medical Screener - Reception Technician (Customer Service)

CSL Plasma•Lawton, OK

About The Position

The Medical Screener - Reception Technician greets donors at a plasma collection center and conducts registration and screening procedures to verify donor suitability for plasma pheresis. The role reports to the Assistant Center Manager and follows applicable Standard Operating Procedures (SOPs). The technician assists donors with the screening process, reviews self-administered health histories, answers basic medical questions, refers donors to medical staff when appropriate, and performs health screenings including blood pressure, pulse, weight, and temperature checks. The position also includes finger sticks to measure hematocrit and total protein levels. After appropriate training, the technician may educate new donors about therapeutic products made from donated plasma and explain screening tests, appointments, donation fees, center policies, nutrition, and other relevant information. Additional duties may include registering applicant and transfer donors, answering or transferring telephone calls, monitoring donors for reactions during or after pheresis, alerting a Group Leader or Supervisor to donor-flow issues, and accurately recording donor data in the electronic donor information management system. The technician maintains a clean and adequately supplied work area, follows HSE and OSHA policies, promotes safety, protects confidential information, and may cross-train in other areas or perform other job-related duties as assigned. Bilingual skills may be required at the organization’s discretion.

Requirements

High school diploma or equivalent.
At least three months of experience in a clerical or customer service-related position, preferably in a medical or health-provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.
Ability to understand, remember, and apply oral and written instructions.
Ability to understand and follow basic instructions and guidelines.
Ability to see and speak with customers and observe equipment operation.
Ability to reach, bend, kneel, and perform tasks requiring a high level of manual dexterity.
Ability to work in a fast-paced environment with frequent interruptions.
Ability to wear required personal protective equipment for specific tasks or areas.
Ability to work overtime and extended hours to support center operational needs.

Nice To Haves

Experience in a medical or health-provider environment.
Bilingual skills may be required at the organization’s discretion.

Responsibilities

Greet donors and conduct registration procedures to verify their suitability for plasma pheresis.
Assist qualified donors with the screening process in accordance with SOPs.
Assess self-administered health histories, answer basic donation-related medical questions, and refer donors to medical staff when appropriate.
Perform health screening procedures, including blood pressure, pulse, weight, and temperature checks.
Perform finger sticks to obtain samples for hematocrit and total protein measurements.
After appropriate training, educate new donors about plasma-derived therapeutic products, screening, health tests, appointments, fees, center policies, proper nutrition, and other relevant information.
Answer donor questions promptly, accurately, and professionally.
Register applicant and transfer donors when trained and as operational needs require.
Answer telephone calls or transfer callers to appropriate staff.
Monitor donors for reactions during or after the pheresis process and notify appropriate staff.
Alert the Group Leader or Supervisor to donor-flow issues.
Accurately record donor data in the electronic donor information management system according to SOPs.
Understand applicable policies and procedures for the center’s hyper immune programs.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures, promote safety, and maintain confidentiality of personnel, donor, and center information.
Cross-train in other areas as needed and perform other job-related duties as assigned.