Medical Screener - Reception Technician (Customer Service)

CSL•Warr Acres, OK

About The Position

The Medical Screener - Reception Technician greets donors at a plasma collection center and conducts registration and screening procedures to verify donor suitability for plasma pheresis. The role follows Standard Operating Procedures (SOPs), helps donors complete screening, reviews self-administered health histories, answers basic medical questions, refers donors to medical staff when appropriate, and performs health checks including blood pressure, pulse, weight, temperature, and finger-stick testing for hematocrit and total protein levels. After appropriate training, the technician may explain therapeutic products made from donated plasma and provide donors with information about screening, health tests, appointments, donation fees, center policies, nutrition, and other relevant topics. The role may also include registering applicant and transfer donors, answering or transferring telephone calls, monitoring donors for reactions during or after pheresis, and alerting leadership to donor-flow issues. The technician records donor information accurately in the electronic donor information management system, understands applicable hyper-immune program procedures, maintains a clean and adequately supplied work environment, follows HSE and OSHA requirements, and protects confidential personnel, donor, and center information. The position may include cross-training and other job-related duties. Bilingual skills may be required at the organization’s discretion. The work takes place in a fast-paced environment with frequent interruptions. It involves frequent exposure to hazardous chemicals, extreme temperatures, and blood-borne pathogens; personal protective equipment is required for specified tasks or areas. The position requires occasional standing and walking for up to 100% of the time, reaching, bending, kneeling, manual dexterity, and occasional lifting and carrying of up to 25 pounds. Overtime and extended hours are required to support center operations.

Requirements

High school diploma or equivalent.
At least three months of experience in a clerical or customer service-related position, preferably in a medical or health-provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.
Ability to understand, remember, and apply oral and/or written instructions and follow basic instructions and guidelines.
Ability to see and speak with customers and observe equipment operation.
Ability to reach, bend, kneel, and perform tasks requiring a high level of manual dexterity.
Ability to occasionally lift and carry up to 25 pounds.
Ability to work overtime and extended hours to support center operational needs.
Ability to wear required personal protective equipment for specified tasks or areas.

Nice To Haves

Experience in a clerical or customer service-related position in a medical or health-provider environment.
Bilingual skills may be required at the organization’s discretion to meet business needs.

Responsibilities

Greet donors and conduct registration procedures to verify suitability for plasma pheresis.
Assist qualified donors with the screening process in accordance with SOPs.
Assess donor health histories, answer basic medical questions, refer donors to medical staff when appropriate, and perform health screening procedures.
Perform finger sticks to obtain samples for hematocrit and total protein testing.
After training, educate donors about plasma-derived therapeutic products, screening, health tests, appointments, fees, policies, nutrition, and other relevant information.
As trained and needed, register applicant and transfer donors.
Answer telephone calls, respond to callers’ questions, or transfer calls to appropriate staff.
Monitor donors for reactions during or after the pheresis process and notify appropriate staff.
Alert the Group Leader or Supervisor to donor-flow issues.
Accurately record donor data in the electronic donor information management system in accordance with SOPs.
Understand applicable policies and procedures for hyper-immune programs at the center.
Maintain a clean and efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in other areas as needed and perform other job-related duties as assigned.