Medical Scheduler

Surgery Partners Careers•Great Falls, MT

1d•Onsite

About The Position

The Medical Scheduler schedules patient appointments by telephone or in person in a timely and efficient manner. The role also greets and directs patients, salespeople, and visitors; reviews and updates eligibility information; handles phones; and completes full registration. The scheduler obtains copies of insurance cards and driver's licenses, obtains referrals and authorizations, and collects payments at the time of service. When patients have past-due or pop-up accounts, the scheduler refers them to the Business Office. The role includes posting payments to the correct system, using the correct credit card machine, working assigned-location HOLD claims daily, and participating in quality improvement to improve department efficiency. The position receives direction from a Supervisor/Coordinator and is on-site; remote opportunities are unavailable. A high school diploma or equivalent and 1.5 years of related experience and/or training are required, or an equivalent combination of education and experience. Insurance knowledge is required. A valid driver's license is required when driving any vehicle for work-related reasons. Medical terminology is helpful, along with basic telephone and computer skills, excellent customer service, and the ability to prioritize and stay organized in a hectic environment while keeping patient care the priority. Employment offers are contingent upon passing pre-employment screening, including a criminal background check, drug screening, and health and immunizations screening.

Requirements

High school diploma or equivalent.
1.5 years of related experience and/or training, or an equivalent combination of education and experience.
Insurance knowledge.
Valid driver's license when driving any vehicle for work-related reasons.
Basic telephone and computer skills.
Excellent customer service skills.
Ability to prioritize and keep work organized in a hectic work environment, with patient care always the priority.

Nice To Haves

Medical terminology is helpful.

Responsibilities

Schedule patient appointments by telephone or in person in a timely and efficient manner.
Greet and direct patients, salespeople, and visitors.
Review and update eligibility information, handle phones, and complete full registration.
Obtain copies of insurance cards and driver's licenses.
Obtain referrals and authorizations.
Collect copayments at the time of service; collect a TOS amount at each visit when the patient does not have a copayment.
Refer patients with past-due or pop-up accounts to the Business Office.
Post payments to the correct system and use the correct credit card machine.
Work HOLD claims for the assigned location daily.
Participate actively in quality improvement for department efficiency.