Medical Scheduler

Defy Medical • Tampa, FL

1d • Remote

About The Position

Defy Medical is seeking a Scheduler to join its growing team. The Scheduling Team supports patient care plans through accurate scheduling, communication, and time management. The role involves communicating with patients, medical staff, vendors, and coworkers; organizing blood work orders and physician schedules; and managing information in computer systems. Successful candidates are outgoing, helpful, adaptable, comfortable learning computer programs, and able to multitask while maintaining strong written and verbal communication. This is a work-from-home position, and applicants must be Florida residents.

The schedule rotates every two weeks. Week 1 is Monday through Friday, 10:00 a.m. to 6:30 p.m. Week 2 is 10:00 a.m. to 6:30 p.m. on four weekdays, with a choice of Wednesday, Thursday, or Friday off, plus Saturday from 9:00 a.m. to 2:00 p.m. Compensation is $18.50 per hour and is not negotiable. Benefits are subject to change.

Requirements

• Must be a Florida resident to apply.
• High school diploma.
• Ability to use active listening and problem-solving skills to provide exceptional customer service.
• Strong interpersonal relationship skills and ability to work with individuals at all levels.
• Excellent written and verbal communication skills, including phone and email etiquette.
• Ability to prioritize and multitask.

Nice To Haves

• Scheduling experience preferred.
• Customer service experience preferred.
• Administrative experience preferred.
• Associate's degree in healthcare preferred.

Responsibilities

• Communicate with clients, medical assistants, and nurses within the organization.
• Maintain client and employee privacy in accordance with HIPAA regulations.
• Handle incoming and outgoing patient and vendor calls.
• Respond to live chats.
• Work independently on ancillary tasks.
• Organize and process blood work orders and physician schedules.
• Manage information entered into the computer database.
• Handle a high volume of inbound and outbound calls.
• Learn and use multiple computer programs effectively.
• Check voicemails and return customer calls.
• Maintain daily email communication with patients, vendors, and coworkers.
• Organize and maintain the cleanliness of working areas, supplies, and equipment.

Benefits

• Paid time off (PTO)
• Paid holidays
• Medical insurance
• Dental insurance
• Health insurance
• Employee discount on services

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED