Medical Scheduler

Great Falls Hospital • Great Falls, MT

2d • Onsite

About The Position

The Medical Scheduler schedules patient appointments by telephone or in person in a timely and efficient manner. The role greets and directs patients, salespeople, and visitors; reviews and updates eligibility and phone information; and completes full registration. The scheduler obtains copies of insurance cards and driver's licenses, referrals, and authorizations. At the time of service, the scheduler collects copayments or, when no copayment is due, collects a TOS amount at each visit. Patients with past-due or pop-up accounts are referred to the Business Office. The scheduler posts payments to the correct system, uses the correct credit card machine, works HOLD claims by assigned location daily, and participates in quality improvement to improve department efficiency. The position receives direction from a Supervisor/Coordinator and is on-site; remote work is unavailable.

Requirements

• High school diploma or equivalent.
• At least 1.5 years of related experience and/or training, or an equivalent combination of education and experience.
• Insurance knowledge.
• Valid driver's license when driving any vehicle for work-related reasons.
• Basic telephone and computer skills.
• Excellent customer service skills.
• Ability to prioritize and keep work organized in a hectic work environment, with patient care as the priority.

Nice To Haves

• Medical terminology is helpful.

Responsibilities

• Schedule patient appointments by telephone or in person in a timely and efficient manner.
• Greet and direct patients, salespeople, and visitors.
• Review and update eligibility and phone information, and complete full registration.
• Obtain copies of insurance cards and driver's licenses, as well as referrals and authorizations.
• Collect copayments at the time of service or collect a TOS amount at each visit when no copayment is due.
• Refer patients with past-due or pop-up accounts to the Business Office.
• Post payments to the correct system and use the correct credit card machine.
• Work HOLD claims daily by assigned location.
• Participate in quality improvement efforts to improve department efficiency.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED