Medical Scheduler

Defy Medical•Tampa, FL

8d•Remote

About The Position

Defy Medical is seeking a Scheduler to join its growing team. Defy Medical is a concierge medical clinic based in Tampa that also provides telehealth services throughout the country, with a focus on specialized and individualized preventative and restorative therapies. Schedulers support patient care plans through accurate scheduling, communication, and time management. The position is work from home and applicants must be Florida residents. Compensation is $18.50 per hour and is not negotiable. The Scheduler communicates with patients, vendors, and internal clinical staff; manages calls, live chats, emails, voicemails, and information in computer databases; and organizes blood work orders and physician schedules. The role also involves working independently on ancillary tasks, maintaining privacy in accordance with HIPAA, and keeping work areas and supplies organized. Duties, responsibilities, and activities may change at any time, with or without notice. The role follows a rotating schedule. Week 1 is Monday through Friday, 10:00 a.m. to 6:30 p.m. Week 2 is four weekdays from 10:00 a.m. to 6:30 p.m., with a choice of Wednesday, Thursday, or Friday off, plus Saturday from 9:00 a.m. to 2:00 p.m.

Requirements

Must be a Florida resident.
High school diploma.
Ability to use active listening and problem-solving skills to provide exceptional customer service.
Excellent interpersonal relationship skills and ability to work with individuals at all levels.
Excellent written and verbal communication skills, including phone and email etiquette.
Ability to prioritize and multitask.
Outgoing, helpful, adaptable, and able to learn new computer programs quickly.

Nice To Haves

Scheduling experience.
Customer service experience.
Administrative experience.
Associate degree in healthcare preferred.

Responsibilities

Communicate with clients, medical assistants, and nurses within the organization.
Maintain client and employee privacy in accordance with HIPAA regulations.
Handle incoming and outgoing patient and/or vendor calls, including high-volume calls.
Respond to live chats.
Work independently on ancillary tasks.
Organize and process blood work orders and physician schedules.
Manage information input into the computer database.
Check voicemails and return customer calls.
Maintain daily email communication with patients, vendors, and coworkers.
Organize and maintain the cleanliness of working areas, supplies, and equipment.
Learn and use multiple computer programs effectively.