Medical Scheduler

Avera • Sioux Falls, SD

2d • Onsite

About The Position

The Medical Scheduler works at Avera Cancer Institute Clinic and provides accurate, timely registration and scheduling for clinic and procedure patients. The role verifies insurance benefits and coverage limitations, communicates payment and coverage information to patients and families, and performs computer entry, order entry, information retrieval, and phone support. The position also coordinates communication among patients, families, staff, physicians, and external financial agencies, serving as a central point of coordination for operative services.

Requirements

• High school diploma or GED equivalent.
• Ability to work the specified hours.
• Ability to perform the essential job functions satisfactorily, including adequate visual acuity and the ability to communicate effectively, hear, understand, and distinguish speech and other sounds.
• Commitment to Avera’s mission, vision, core values, and social principles; promote compassion, hospitality, and stewardship; and uphold CARE standards of Communication, Attitude, Responsiveness, and Engagement.

Nice To Haves

• Some college education.
• One year of medical secretarial school.
• 1–3 years of clinical experience in a similar work environment.

Responsibilities

• Establish insurance coverage and identify limitations in a timely and accurate manner.
• Coordinate communication with patients, employees, physicians, and external financial agencies.
• Coordinate alternative resources or referrals to appropriate services when necessary.
• Register and schedule patients in a timely and accurate manner according to established protocols.
• Answer multiple calls throughout the day from patients, physicians, nurses, technologists, and family members.
• Provide accurate, detailed information about patient preparation and the appropriateness of scan orders; communicate effectively with referring offices, patients, and family members.
• Make outgoing calls to patients, referring physician offices, outside clinics, and hospitals to confirm appointments, provide scan-preparation information and special instructions, obtain patient information, and verify insurance.
• Analyze physician orders to ensure the appropriate test has been ordered for the appropriate indication.
• Obtain medical documentation and reports from other departments, physician offices, outside clinics, and hospitals, and coordinate delivery to the appropriate locations and physicians.
• Maintain confidentiality and work effectively with team members to coordinate workflow and support a productive, efficient environment.
• Comply with applicable safety principles, laws, regulations, and standards, including CMS, The Joint Commission, DHHS, and OSHA requirements.

Benefits

• PTO available from day one for eligible hires.
• Up to 5% employer matching contribution for retirement.
• Career development through hands-on training and mentorship.
• A range of benefits for qualifying part-time and full-time employees, supporting balanced and healthy lives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED