Medical Records Specialist - Hospice

VitalCaring Group • Flowood, MS

5h

About The Position

VitalCaring is seeking a Medical Records Specialist to support hospice operations by ensuring patient records are accurate, complete, and supported by timely documentation. The role helps clinicians provide outstanding care by maintaining organized electronic medical records and supporting the document and order workflows that keep branches running smoothly.

The specialist processes records and images received through Forcura, attaches documentation to the EMR, monitors and follows up on unsigned orders, and keeps branch and sales teams informed of order progress. The role also involves communicating with providers, facilities, branch directors, clinical teams, and sales partners, as well as providing general administrative support. The specialist may cross-train as a Document Indexer and participate in ongoing training and development.

Requirements

• High school diploma.
• Strong computer skills and comfort navigating digital systems.
• Excellent organizational and interpersonal skills.
• Reliable transportation.
• Commitment to accuracy, teamwork, and service.

Nice To Haves

• College experience.
• At least one year of general office experience.
• Knowledge of medical terminology.

Responsibilities

• Maintain and organize electronic medical records accurately and promptly.
• Review and process documents and images received through Forcura.
• Attach orders, lab reports, paper visits, and other documentation into the EMR.
• Enter and review coordination notes to keep charts complete and up to date.
• Monitor unsigned orders using agency software and track their aging.
• Prioritize and follow up on outstanding orders to support timely claims processing.
• Send, collect, and track orders from physicians and other providers.
• Use order-tracking notes to keep branch and sales teams informed of progress.
• Fax and re-fax documents to providers and facilities as needed.
• Collaborate with branch directors, clinical teams, and sales partners regarding outstanding items.
• Assist with phone calls, virtual meetings, electronic communications, and message routing.
• Support team activities professionally and positively.
• Review and process images such as wound photos or signed documents.
• Cross-train as a Document Indexer when needed.
• Participate in in-service training and ongoing development.
• Perform other duties as assigned to support workflow efficiency.

Benefits

• Medical, dental, and vision coverage.
• Pharmacy benefits.
• Virtual and mental health support.
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA).
• Supplemental health and life insurance.
• 401(k) with company match.
• Employee referral program.
• Prepaid legal plans.
• Identity theft protection.
• Paid time off.
• Pet insurance.
• Tuition and continuing education reimbursement.
• Leadership development, training programs, career-pathing opportunities, and mentorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED