Medical Records Specialist

HCA Healthcare•Charleston, SC

About The Position

The Medical Records Specialist supports health information management workflows, including HPF/MPF queues, source clinical EHR systems, and applicable 3M 360 Encompass worklists. The role resolves unbilled accounts, enters unbilled reason codes, retrieves and prepares medical records and loose documentation, scans and indexes documents, and performs quality checks. Other duties may include processing birth certificates as required by state law, assisting with release-of-information requests, answering phones, handling incoming HIM mail, and processing physician suspensions. The specialist retrieves and reconciles discharged medical records; facilitates retrieval, printing, storage, archival, and retention of records and alternate media that cannot be scanned. The role may support physician suspension workflows, help physicians with system-use questions, and assist with external chart review queues, training, and related inquiries. It also researches and analyzes accounts in HPF/MPF queues, EHR worklists, eRequest queues, and 3M 360 Encompass worklists to determine appropriate actions. This position is with Parallon, which provides revenue cycle management and related services for HCA Healthcare and external clients.

Requirements

Previous experience handling patient health information, medical records document imaging, and/or medical records is strongly preferred.
A state certification program may be required for birth certificate processing; training will be provided.

Nice To Haves

High school graduate or equivalent preferred.
Hospital or physician office experience preferred, but not required.

Responsibilities

Manage HPF/MPF workflow queues, source clinical EHR workflows, and applicable 3M 360 Encompass worklists.
Resolve unbilled accounts and enter unbilled reason codes (URCs).
Retrieve discharged medical records from hospital departments and reconcile records to ensure all are accounted for.
Retrieve and print medical records from storage, and facilitate storage, archival, and retention of documents or alternate media that cannot be scanned into HPF/MPF.
Retrieve loose documentation from ancillary departments and nursing units; prepare, scan, and index documents into HPF/MPF or an EHR; perform quality checks on scanned documents.
Process birth certificates as required by state law.
Assist with release-of-information requests, answer phones, and process incoming HIM mail.
Process physician suspensions; duties may include evaluating whether suspension is appropriate, preparing recommended suspension lists for approval, sending notice letters, and making reminder calls.
Assist with physician system-use questions related to HPF/MPF, physician portals, EHRs, 3M 360 Encompass, or other issues.
Assist with setting up external chart review queues, provide training, and address questions.
Research and analyze accounts assigned to HPF/MPF work queues, EHR worklists, eRequest queues, and 3M 360 Encompass worklists to determine appropriate actions.

Benefits

Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
Wellbeing support, including free counseling and referral services.
Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan and flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.