Medical Records Clerk

Gentiva Hospice • Knoxville, TN

1d

About The Position

Gentiva Hospice is seeking a dependable, detail-oriented Medical Records Clerk to manage and maintain accurate patient records, support compliance with healthcare regulations, and provide administrative assistance to the hospice team. The role supports caregivers by helping ensure records and office processes are handled accurately and efficiently.

The clerk maintains, reviews, and closes medical records; obtains missing documentation; manages authorized release of information; and supports patient admissions and care coordination. The position also includes record audits, archival preparation, maintaining a master patient index, general office support, and participation in quality assessment and performance improvement programs.

Requirements

• High school diploma or equivalent.
• At least three years of experience in office work or a medical records department.
• Valid driver’s license and current automobile insurance.
• Excellent organizational, record-keeping, filing, and typing skills.
• Strong oral and written communication skills.
• Proficiency in documentation management.
• Ability to operate computers, fax machines, copiers, and cell phones effectively.
• Ability to manage multiple tasks flexibly and calmly.
• Ability to communicate effectively across diverse socioeconomic backgrounds.
• Responsible, mature, cooperative, and tactful workplace interactions.

Responsibilities

• Maintain and close medical records in accordance with company policy.
• Review medical records for completeness and compliance with written criteria.
• Identify and obtain missing chart information, including physician signatures and other required documentation.
• Manage the appropriate release of hospice medical information to authorized parties and obtain signed authorizations.
• Copy, mail, or hand deliver requested medical information accurately and promptly.
• Collaborate with clinical staff to support timely and appropriate patient admissions.
• Provide general administrative support, including answering phones, ordering supplies, and collecting and entering data.
• Conduct medical record audits as assigned.
• Participate in patient care coordination and hospice quality assessment and performance improvement programs.
• Purge closed case medical records; organize, box, and send them to archives.
• Develop and maintain a master patient index.
• Promote company core values consistently.
• Complete required compliance training annually.

Benefits

• Competitive pay.
• 401(k) with company match.
• Career advancement opportunities.
• National and local recognition programs.
• Teammate Assistance Fund.
• Medical, dental, and vision insurance for full-time associates.
• Mileage reimbursement or fleet vehicle program for full-time associates.
• Paid time off and seven paid holidays for full-time associates.
• Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care, for full-time associates.
• Education support and tuition assistance for full-time associates, including ASN to BSN and BSN to MSN.
• Free continuing education units (CEUs) for full-time associates.
• Company-paid life and long-term disability insurance for full-time associates.
• Voluntary benefits, including pet, critical illness, accident, and long-term care coverage, for full-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED