Medical Receptionist - Diabetes and Metabolic Center

Trinity Health•Hartford, CT

15d

About The Position

Trinity Health Of New England Medical Group is seeking a Medical Receptionist / Business Services Representative for its Diabetes and Metabolic Center. The role supports patient flow by carrying out business and clerical functions, including greeting patients, answering phones, scheduling appointments, registering patients, verifying insurance, collecting copays and point-of-service payments, handling pre-certifications and prior authorizations, processing referrals, preparing charts, managing incoming and outgoing faxes, and providing clerical support to providers and staff. The representative communicates with patients in person and by phone in a courteous, professional manner, identifies themselves and their department, uses appropriate phone scripts, and routes calls to the appropriate staff member or provider. Appointment scheduling follows department protocols to help maximize provider productivity. The role is a full-time day-shift position; hours may vary.

Requirements

High school diploma or equivalent.
Excellent keyboard skills.
Proficiency in a Windows-based computer environment and Microsoft Office products.
Accuracy and dependability.

Nice To Haves

Experience within a medical office or billing department.
Knowledge of patient billing and medical terminology.

Responsibilities

Greet and communicate with patients by phone or in person in a courteous and professional manner, identifying themselves and their department.
Answer telephones in a timely, courteous, and professional manner using appropriate scripting.
Process calls and transfer patients to the appropriate staff member or provider in a timely manner.
Schedule patient appointments according to department protocols to maximize provider productivity.
Perform patient registration and insurance verification.
Collect copays and point-of-service payments.
Handle pre-certifications, prior authorizations, and referrals.
Prepare charts and manage incoming and outgoing faxes.
Provide clerical support to providers and staff.