Medical Receptionist, PRN

American Family Care • Birmingham, AL

4d

About The Position

American Family Care is seeking a detail-oriented PRN Medical Receptionist to serve as the face of its urgent care clinic and support a patient-first approach. The role focuses especially on insurance verification, billing problem resolution, and patient financial counseling. Receptionists commit to at least four shifts per month; the posting also states a guarantee of at least 36 hours per week. Shifts are flexible and may include evenings and weekends.

The receptionist verifies insurance coverage before services are provided, explains costs and billing processes to patients, identifies and resolves insurance discrepancies, and supports accurate claims and revenue capture. The position also handles patient greetings and check-ins, payments, appointment scheduling, organized records, and the protection of patient information in accordance with HIPAA.

A high school diploma is preferred. Active BLS certification is required or must be obtained within a defined onboarding period. X-ray Technician, Medical Assistant, or related certification is a plus. The posting describes specialized training and potential career paths in billing, revenue cycle analysis, front desk supervision, and clinic leadership.

Requirements

• Experience with insurance verification and medical billing is required.
• Ability to explain complex insurance concepts to patients with empathy and clarity.
• Strong attention to detail, including accuracy when handling insurance information.
• Technology skills with medical billing software and electronic medical record (EMR) systems.
• Excellent problem-solving skills to find billing solutions for patients and the clinic.
• Ability to maintain a positive attitude when handling challenging financial conversations.
• Active BLS certification, or ability to obtain it within the defined onboarding period.

Nice To Haves

• High school diploma (preferred).
• X-ray Technician, Medical Assistant, or related certification.
• Experience as a Medical Receptionist, Administrative Assistant, or in a customer service role in a medical office setting.

Responsibilities

• Verify insurance coverage before services are provided to help prevent claim denials and maximize revenue capture.
• Explain costs, billing processes, and insurance complexities to patients clearly and confidently.
• Identify and resolve insurance discrepancies and billing issues proactively.
• Provide exceptional service during financial conversations and maintain patient satisfaction.
• Greet patients warmly and professionally.
• Process payments, schedule appointments, and manage patient check-ins efficiently.
• Maintain organized records and follow HIPAA regulations to protect patient information.

Benefits

• Competitive pay; shift differentials may apply.
• Collaborative, supportive, fast-paced team environment.
• Flexible shifts to balance work with other commitments.
• Specialized training in insurance verification and patient financial counseling.
• Opportunities to develop medical billing, clerical, and revenue cycle management skills.
• Potential career progression to Billing Specialist, Revenue Cycle Analyst, Front Desk Supervisor, or clinic leadership and management.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED