Medical Receptionist, PRN

American Family Care • Calera, AL

10d • Onsite

About The Position

American Family Care is seeking a detail-oriented PRN Medical Receptionist to serve as the face of its urgent care clinic and support a patient-first approach. The role focuses heavily on insurance verification, medical billing, and revenue recovery, while also delivering a positive patient experience. The receptionist verifies coverage before services, explains costs and insurance matters, resolves billing discrepancies, processes payments, schedules appointments, manages check-ins, and protects patient information in accordance with HIPAA requirements.

The position requires at least four shifts per month and availability to work a full shift on weekdays or weekends. Flexible shifts may include evenings and weekends. The posting also describes the role as guaranteeing at least 36 hours per week. The clinic offers training in insurance verification and patient financial counseling, and describes potential growth into billing, revenue cycle, front desk supervision, or clinic leadership roles.

Requirements

• Experience with insurance verification and medical billing.
• Active BLS certification, or the ability to obtain it within the defined onboarding period.
• Availability to work at least four shifts per month and pick up full weekday or weekend shifts.

Nice To Haves

• High school diploma preferred.
• X-Ray Tech, Medical Assistant, or related certification is a plus.
• Experience as a Medical Receptionist, Administrative Assistant, or in a customer service role in a medical office setting.
• Ability to explain complex insurance concepts to patients with empathy and clarity.
• Strong attention to detail, problem-solving skills, and a positive attitude in challenging financial conversations.
• Technology skills with medical billing software and EMR systems.

Responsibilities

• Verify insurance coverage before services are provided to help prevent claim denials and maximize revenue capture.
• Explain costs, billing processes, and insurance complexities clearly to patients.
• Identify and resolve insurance discrepancies and billing issues.
• Provide exceptional patient service, including during financial conversations.
• Greet patients warmly and professionally.
• Process payments, schedule appointments, and manage patient check-ins.
• Maintain organized patient records and follow HIPAA regulations.

Benefits

• Competitive pay; shift differentials may apply.
• Collaborative, supportive, fast-paced team environment.
• Flexible shifts to balance other work, school, or family commitments.
• Specialized training in insurance verification and patient financial counseling.
• Opportunities for career growth into billing, revenue cycle, front desk supervision, or clinic leadership.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED