Medical Receptionist, PRN

American Family Care • Alabaster, AL

4d • Onsite

About The Position

American Family Care is seeking a detail-oriented PRN Medical Receptionist to serve as the face of its urgent care clinic and support a patient-first approach. The position focuses particularly on insurance verification, medical billing, patient financial counseling, and revenue recovery. The receptionist helps patients understand coverage and costs while supporting accurate claims and the clinic’s financial health.

The role requires a commitment to at least four shifts per month, with weekday and weekend availability. Shifts are flexible and may include evenings or weekends. The posting also describes the position as guaranteeing at least 36 hours per week. The receptionist works in a collaborative, supportive, fast-paced urgent care environment and receives specialized training in insurance verification and patient financial counseling.

A high school diploma is preferred. Active BLS certification is required or must be obtained within a defined onboarding period; X-ray Technician, Medical Assistant, or related certification is a plus. The posting lists compensation as $XX.XX to $XX.XX per hour, with actual pay depending on factors including experience, skills, education, certifications, internal equity, and market conditions.

Requirements

• Experience with insurance verification and medical billing is required.
• Active BLS certification is required, or it must be obtained within the defined onboarding period.
• Availability for weekdays and weekends is required, with a commitment to at least four shifts per month.
• Strong attention to detail, particularly when handling insurance information.
• Ability to explain complex insurance concepts with empathy and clarity.
• Technology skills with medical billing software and electronic medical record systems.
• Problem-solving skills to find billing solutions that work for patients and the clinic.
• Ability to maintain a positive attitude during challenging financial conversations.

Nice To Haves

• High school diploma.
• X-ray Technician, Medical Assistant, or related certification.
• Experience as a Medical Receptionist, Administrative Assistant, or in customer service in a medical office setting.

Responsibilities

• Verify insurance coverage before services are provided to help prevent claim denials and maximize revenue capture.
• Explain costs, billing processes, and insurance matters clearly and empathetically to patients.
• Identify and resolve insurance discrepancies and billing issues proactively.
• Provide exceptional patient service, including during difficult financial conversations.
• Greet patients warmly and professionally.
• Process payments, schedule appointments, and manage patient check-ins efficiently.
• Maintain organized patient records and follow HIPAA regulations.

Benefits

• Competitive pay; shift differentials may apply.
• Collaborative, supportive, fast-paced team environment.
• Flexible shifts that can help balance work, school, or family commitments.
• Specialized training in insurance verification and patient financial counseling.
• Opportunities to develop transferable medical billing, clerical, and revenue cycle management skills.
• Potential career growth into roles such as Billing Specialist, Revenue Cycle Analyst, Front Desk Supervisor, or clinic leadership and management.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED