Medical Receptionist

Cook Children's Health Care System • Fort Worth, TX

2d • Onsite

About The Position

The Medical Receptionist greets patients and provides a friendly, positive intake and checkout experience. The role requires excellent communication skills and adaptability to changes in staffing levels and patient volumes. The receptionist maintains patient flow and handles phone calls, scheduling, registration, billing, and payment collection for clinic patients while following applicable policies and procedures. The role also requires learning and understanding varied insurance plans and medical terminology.

The position is based at the Calmont Operations Building in the Neurology Outpatient department. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., for 40 standard weekly hours. Cook Children’s is a Texas-only employer; employees must maintain their primary residence in Texas and keep all required licenses and credentials current throughout employment.

Requirements

• High school graduation or equivalent.
• Customer service experience.
• Good interpersonal and communication skills.
• Maturity to withstand pressure that may arise in interactions with the public and physicians.
• Maintain a primary residence in Texas during employment.
• Maintain all licenses and credentials required for the position throughout employment.

Nice To Haves

• Medical Receptionist experience.
• Bilingual ability.

Responsibilities

• Greet patients and provide a friendly, positive intake and checkout experience.
• Maintain patient flow and adapt to changing staffing levels and patient volumes.
• Answer phones promptly and courteously.
• Schedule and register clinic patients.
• Perform billing and payment collection activities for clinic patients.
• Follow applicable policies and procedures.
• Learn and understand diversified insurance plans and medical terminology.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED