Medical Receptionist (Memphis, TN)

Mental Health Cooperative•Memphis, TN

1d•Onsite

About The Position

The Medical Receptionist coordinates appointment scheduling for consumers and Medical Operations and provides administrative support to Medical Operations staff. The position is onsite in Memphis, Tennessee, with a Monday-Friday schedule from 8:00 AM to 4:30 PM. The role also supports a professional and welcoming front desk, assists with consumer transportation coordination, and helps with insurance verification and payment collection.

Requirements

High school diploma or general education degree (GED).
Valid Tennessee Driver’s License.
Acceptable Motor Vehicle Report (MVR).
Acceptable Criminal Background Investigation.
Personal automobile insurance.
Customer service and approachability skills, including building appropriate rapport, maintaining a friendly attitude, and listening with interest.
Ability to communicate with diverse others and notify a supervisor of concerns, issues, or ideas.
Dependability, including scheduling PTO in advance and completing assigned tasks.
Time management and organizational skills, including scheduling appointments correctly and quickly, maintaining efficient front desk flow, prioritizing, and multitasking.
Team-oriented approach, including assisting other administrative assistants and clinic or department teams as needed and adapting to changes.

Nice To Haves

Previous health care administrative experience.

Responsibilities

Maintain and coordinate scheduling of new and return appointments for consumers with physicians and nursing staff, and communicate appointments to appropriate staff.
Arrange transportation for return appointments when needed by helping consumers communicate with internal and external transportation companies.
Answer phones promptly and courteously and retrieve messages when needed.
Maintain professional calendars and schedules for Medical Operations.
Prepare and distribute daily appointment schedules to physicians, nurses, and appropriate staff.
Check on consumers and ensure no consumer waits for an extended period without being checked on.
Maintain a friendly customer service attitude.
Provide administrative support to Medical Operations staff, including faxing, filing, and distributing mail, as coordinated through the Clinic Administration Team.
Keep the lobby, kitchen area, and desk area neat and clear of boxes and clutter.
Assist with insurance verification, scan insurance cards, verify coverage, and report errors.
Collect co-pays and make change.
Perform other duties as assigned.