Medical Receptionist Internal Medicine

InterMed, P.A.•Portland, ME

62d•$41,600 - $55,016

About The Position

The Medical Receptionist serves as the first point of contact for patients and provides customer service while managing front desk operations in an internal medicine setting. The role handles patient check-in and check-out, follow-up and ancillary appointment scheduling, payment collection, and accurate patient records. The receptionist supports InterMed’s patient-centered primary care mission by providing respectful, high-quality service, maintaining confidentiality, and working collaboratively with patients, physicians, staff, and business partners.

Requirements

High school diploma or equivalent required.
Ability and willingness to provide excellent customer service to patients, InterMed colleagues, and vendors.
Ability to work independently and accurately.
Excellent organizational and multitasking abilities.
Strong written and verbal communication skills.
Ability to work effectively in a busy environment.
Proficiency with Windows-based computer applications.
Flexibility and willingness to work as a team member.
Accurate typing, transcribing, and data-entry skills.

Responsibilities

Greet incoming patients with friendly, respectful communication.
Obtain and document current patient demographic information, including insurance and license information.
Accept patient payments and document them appropriately.
Understand patient payment obligations for the insurance plans InterMed participates in and collect required co-pays.
Maintain accurate credit-card transaction batches and balance the cash drawer.
Assist the billing office with problem resolution as needed.
Notify clinical staff of patient arrivals through the EMR.
Inform patients of unusual delays to their appointment times.
Answer incoming telephone calls using proper etiquette and appropriately prioritize telephone encounters.
Understand the forms needed for patient appointments, including scanning, printing, assembling, and mailing patient packets.
Use the computerized appointment scheduling system to arrange necessary follow-up and ancillary appointments.
Monitor automated confirmation calls and update the EMR.
Maintain strict confidentiality in accordance with HIPAA guidelines and InterMed policies.
Perform other duties that support InterMed’s mission, vision, and values.
Provide patient-centered service that exceeds expectations, treat patients and colleagues with dignity and respect, and support teamwork, honesty, integrity, accountability, and change that benefits patients.