Medical Receptionist, PRN

American Family Care • Niceville, FL

1d • Onsite

About The Position

American Family Care is seeking a detail-oriented Medical Receptionist to serve as the face of its urgent care clinic and support a patient-first experience. The role focuses on accurate insurance verification, patient financial counseling, and resolving billing issues to help prevent claim denials and protect clinic revenue while maintaining patient satisfaction. The receptionist also manages front-desk activities, including greeting and checking in patients, scheduling appointments, processing payments, and maintaining organized records in compliance with HIPAA regulations.

This is a PRN, part-time position with approximately two to three shifts per week and flexible scheduling, including some evenings and weekends. The position is at an urgent care facility. The anticipated pay range is $20.00 to $24.00 per hour, with actual compensation dependent on factors such as experience, skills, education, certifications, internal equity, and market conditions. AFC provides specialized training in insurance verification and patient financial counseling and describes opportunities to grow into billing, revenue cycle, front-desk supervisory, or clinic leadership roles.

Requirements

• Experience with insurance verification and medical billing is required.
• Active BLS certification is required, or must be obtained within the defined onboarding period.
• High school diploma is preferred.
• Ability to explain complex insurance concepts to patients with empathy and clarity.
• Strong attention to detail, including accuracy when handling insurance identification information.
• Experience as a Medical Receptionist, Administrative Assistant, or in a customer service role in a medical office setting.
• Technical proficiency with medical billing software and EMR systems.
• Strong problem-solving skills and ability to find billing solutions that work for patients and the clinic.
• Ability to maintain a positive attitude when handling challenging financial conversations.

Nice To Haves

• X-Ray Tech, Medical Assistant, or related certification is a plus.

Responsibilities

• Verify patients’ insurance coverage before services are provided to help prevent claim denials and maximize revenue capture.
• Explain costs, billing processes, and insurance matters clearly and empathetically to patients.
• Identify and resolve insurance discrepancies and billing issues proactively.
• Provide courteous, professional service and maintain patient satisfaction during financial conversations.
• Greet patients and represent the clinic professionally.
• Manage front-desk operations, including patient check-ins, appointment scheduling, and payment processing.
• Maintain organized patient records and follow HIPAA regulations.

Benefits

• Specialized training in insurance verification and patient financial counseling.
• Opportunities to develop marketable medical billing, insurance, clerical, and revenue cycle management skills.
• Potential career growth into Billing Specialist, Revenue Cycle Analyst, Front Desk Supervisor, or clinic leadership and management roles.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED