Medical Receptionist - PRN

Concentra•Akron, OH

About The Position

The Patient Service Specialist performs complex administrative duties, including patient registration and scheduling, customer service, and management of a multi-line phone system. The role requires general knowledge of various systems and procedures and helps ensure patients receive quality clinical care and a welcoming, respectful experience. The position may also perform certain medical assistant duties, as assigned or approved by medical leadership. Duties and responsibilities may change at any time with or without notice. The role requires access to confidential and critical information and ongoing discretion and secure information management. Concentra provides reasonable accommodations for individuals with disabilities during the application and interview process, in performing essential job functions, and in receiving employment benefits and privileges. Concentra is an equal opportunity employer and prohibits discrimination on protected bases.

Requirements

High school diploma or GED.
Six months to one year of job-related experience.
Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer service skills and the ability to interact with people tactfully and professionally.
Ability to properly handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies.
Effective communication and interaction with employers, patients, providers, and other employees.
Ability to maintain working relationships with employees at all levels.
Demonstrated excellent customer service skills.
Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into various systems and applications.
Ability to perform all aspects of front office operations.
Drive to achieve or exceed established service standards.

Nice To Haves

Working knowledge of state-specific occupational medicine requirements.

Responsibilities

Greet patients and visitors.
Communicate wait times to patients and direct them accordingly.
Obtain authorization as needed to process patients for services.
Check in patients using the appropriate patient management system.
Explain required forms to patients and ensure they are completed properly.
Answer incoming calls and direct callers appropriately.
Contact patients about appointment reminders, rescheduling, or cancellations.
Check out patients in the appropriate patient management system and distribute records.
File paperwork, medical records, and correspondence.
Maintain inventory of office supplies and printed forms.
Manage distribution of paperwork to outside parties, including non-injury and custody and control forms.
Follow HIPAA guidelines and safety rules.
Attend center staff meetings.
Participate in initial and ongoing training as required.
Process patient referrals, including checkout, paperwork, patient education, and communication with the Client Support Group.
Assist the Center Operations Director or another leader with daily administrative functions.
Help maintain a neat, clean, and orderly facility.
Use the employer reporting tool to scan and distribute employer results and paperwork.
Review clinician transcriptions and enter applicable charges using the internal charge entry system.
Perform some medical assistant duties, such as breath alcohol tests, drug screens, TB skin test reads, or other duties as assigned or approved by medical leadership.