Medical Receptionist, PRN

American Family Care • Prattville, AL

1d • Onsite

About The Position

American Family Care is seeking a detail-oriented PRN Medical Receptionist to serve as the face of its urgent care clinic and support a patient-first approach. This on-call role requires a commitment to at least four shifts per month and availability to cover some weekday and weekend shifts. The posting also states a guaranteed minimum of 36 hours per week. Flexible shifts may include some evenings and weekends.

The receptionist is responsible for accurate insurance verification before services are provided, patient financial counseling, resolving insurance and billing issues, and supporting revenue recovery. The role also includes welcoming patients, managing check-ins and appointments, processing payments, maintaining organized records, and following HIPAA regulations. The position requires active BLS certification or the ability to obtain it within the defined onboarding period.

AFC offers specialized training in insurance verification and patient financial counseling, and describes potential career paths in billing, revenue cycle management, front desk supervision, and clinic leadership. Pay is anticipated to be $16.50–$19.00 per hour; actual compensation may vary based on experience, skills, education, certifications, internal equity, and market conditions.

Requirements

• Experience with insurance verification and medical billing is required.
• Active BLS certification is required, or it must be obtained within the defined onboarding period.
• Availability to work at least four shifts per month, including some weekday and weekend shifts.
• Strong attention to detail, including accuracy when handling insurance information.
• Ability to explain complex insurance concepts clearly and empathetically.
• Excellent problem-solving skills, including finding billing solutions that work for patients and the clinic.
• Ability to maintain a positive attitude when handling challenging financial conversations.
• High school diploma preferred.

Nice To Haves

• X-Ray Tech, Medical Assistant, or related certification is a plus.
• Experience as a Medical Receptionist, Administrative Assistant, or in a customer service role in a medical office setting.
• Familiarity with medical billing software and EMR systems.

Responsibilities

• Verify patients’ insurance coverage before services are provided to help prevent claim denials and maximize revenue capture.
• Explain costs, billing processes, and insurance complexities to patients clearly and empathetically.
• Identify and resolve insurance discrepancies and billing issues proactively.
• Deliver exceptional service, including during difficult financial conversations.
• Greet patients warmly and professionally.
• Manage front desk operations, including patient check-ins, appointment scheduling, and payment processing.
• Maintain organized patient records and comply with HIPAA regulations.

Benefits

• Competitive pay; shift differentials may apply.
• Collaborative, supportive, fast-paced team environment.
• Flexible shifts to balance work, school, or family commitments.
• Specialized training in insurance verification and patient financial counseling.
• Opportunity to develop transferable medical billing, clerical, and revenue cycle management skills.
• Potential career growth into Billing Specialist, Revenue Cycle Analyst, Front Desk Supervisor, clinic leadership, or management roles.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED