Medical Receptionist, PRN

American Family Care • Pelham, AL

1d • Onsite

About The Position

American Family Care is seeking a detail-oriented Medical Receptionist to serve as the face of its urgent care clinic and support a patient-first approach. The role focuses heavily on insurance verification, medical billing, and revenue recovery, while also providing welcoming, efficient front-desk service. The posting describes the role as part-time, with approximately 15 to 20 hours per week and flexible shifts, including some evenings and weekends. It also mentions guaranteed hours and gives conflicting figures: at least 36 hours per week in the opening headline and approximately 15 to 20 hours per week in the description.

The Medical Receptionist verifies insurance coverage before services, helps patients understand costs and billing, resolves insurance discrepancies, and supports clean claims and revenue capture. Other duties include greeting patients, processing payments, scheduling appointments, managing check-ins, maintaining organized records, and following HIPAA regulations. The position offers specialized training and opportunities to develop medical billing and revenue-cycle skills, with potential career paths in billing, revenue-cycle analysis, front-desk supervision, or clinic leadership.

The position is at an urgent care facility. High school education is preferred, and active BLS certification is required or must be obtained within a defined onboarding period. The anticipated pay range is $16.50 to $19.00 per hour; actual compensation may vary based on relevant factors. AFC describes a collaborative, supportive, fast-paced team environment and identifies itself as an equal opportunity employer committed to diversity and reasonable accommodations.

Requirements

• Experience with insurance verification and medical billing.
• Ability to explain complex insurance concepts to patients with empathy and clarity.
• Strong attention to detail.
• Technology skills with medical billing software and electronic medical record (EMR) systems.
• Problem-solving skills to find billing solutions for patients and the clinic.
• Positive attitude when handling challenging financial conversations.
• Active BLS certification, or ability to obtain it within the defined onboarding period.

Nice To Haves

• High school diploma is preferred.
• X-Ray Tech, Medical Assistant, or related certification is a plus.
• Experience as a Medical Receptionist, Administrative Assistant, or in a customer service role in a medical office setting.

Responsibilities

• Verify patient insurance coverage before services to prevent claim denials and support revenue capture.
• Explain costs, billing processes, and insurance details to patients clearly and empathetically.
• Identify and resolve insurance discrepancies and billing issues.
• Provide patient service, including during difficult financial conversations.
• Greet patients professionally and warmly.
• Process payments, schedule appointments, and manage patient check-ins.
• Maintain organized patient records and follow HIPAA regulations.

Benefits

• Competitive pay; shift differentials may apply.
• Collaborative, supportive, fast-paced team environment.
• Flexible shifts intended to support balancing work, school, or family commitments.
• Specialized training in insurance verification and patient financial counseling.
• Opportunities to build medical billing, clerical, and revenue-cycle management skills.
• Potential career growth into Billing Specialist, Revenue Cycle Analyst, Front Desk Supervisor, clinic leadership, or management roles.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED