Medical Receptionist, PRN

American Family Care • Spring Hill, TN

1d • Onsite

About The Position

American Family Care is seeking a detail-oriented PRN Medical Receptionist to serve as the face of its urgent care clinic and support a patient-first approach. The position focuses heavily on insurance verification, billing, and revenue recovery, while ensuring patients receive clear, empathetic service. The posting describes PRN flexible shifts, including some evenings and weekends, and says the role is guaranteed at least 36 hours per week.

The receptionist verifies coverage before services are provided, helps patients understand costs and billing, resolves insurance discrepancies, and supports clean claims. The role also includes greeting patients, processing payments, scheduling appointments, managing check-ins, maintaining organized records, and following HIPAA regulations. The posting highlights specialized training in insurance verification and patient financial counseling, transferable healthcare clerical and revenue cycle skills, and potential career paths into billing, revenue cycle, front desk supervision, or clinic leadership.

The position is at an urgent care facility. A high school diploma is preferred, and an active BLS certification is required or must be obtained within a defined onboarding period. X-Ray Tech, Medical Assistant, or related certification is a plus. Compensation is described as an hourly range, but the listed figures are placeholders.

Requirements

• Experience with insurance verification and medical billing is required.
• Ability to explain complex insurance concepts to patients with empathy and clarity.
• Strong attention to detail, including accuracy with insurance identification information.
• Experience as a Medical Receptionist, Administrative Assistant, or in a customer service role in a medical office setting.
• Comfort with medical billing software and EMR systems.
• Strong problem-solving skills and ability to find billing solutions that work for patients and the clinic.
• Positive attitude when handling challenging financial conversations.
• Active BLS certification, or ability to obtain it within the defined onboarding period.

Nice To Haves

• High school diploma preferred.
• X-Ray Tech, Medical Assistant, or related certification is a plus.

Responsibilities

• Verify insurance coverage meticulously before services are provided to help prevent claim denials and maximize revenue capture.
• Explain costs, billing processes, and insurance complexities to patients clearly and confidently.
• Identify and resolve insurance discrepancies and billing issues proactively.
• Provide exceptional service during financial conversations and support patient satisfaction.
• Greet patients warmly and professionally.
• Process payments, schedule appointments, and manage patient check-ins.
• Maintain organized patient records and follow HIPAA regulations.

Benefits

• Competitive pay; shift differentials may apply.
• Collaborative, supportive, fast-paced team environment.
• Flexible PRN shifts to help balance other work, school, or family commitments.
• Specialized training in insurance verification and patient financial counseling.
• Opportunities to develop transferable clerical and revenue cycle management skills.
• Potential career growth into Billing Specialist, Revenue Cycle Analyst, Front Desk Supervisor, or clinic leadership and management roles.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED