Medical Receptionist

American Family Care•Smyrna, TN

4d•Onsite

About The Position

American Family Care (AFC) is seeking a detail-oriented Medical Receptionist to be the face of their clinic and the first step in their patient-first approach. This role is crucial for revolutionizing how people access healthcare, acting as a revenue protection specialist and patient financial counselor. The ideal candidate will excel at resolving insurance and billing challenges while maintaining high patient satisfaction, with a specific focus on insurance verification and revenue recovery. The receptionist's ability to accurately verify coverage, explain costs clearly, and ensure clean claims will be a valuable contribution to the clinic's financial health and patient experience.

Requirements

Experience with insurance verification and medical billing (non-negotiable).
Ability to explain complex insurance concepts to frustrated patients with empathy and clarity.
Obsessively detail-oriented.
Experience as a Medical Receptionist, Administrative Assistant, or in any Customer Service role in a medical office setting.
Tech-savvy with medical billing software and EMR systems.
Excellent problem-solving skills and ability to find billing solutions that work for both patients and the clinic.
Maintain a positive attitude even when dealing with challenging financial conversations.
High school diploma required.

Nice To Haves

X-Ray Tech, Medical Assistant or related certification is a plus.

Responsibilities

Master Insurance Verification: Meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximize revenue capture.
Excel at Financial Counseling: Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand.
Solve Billing Problems: Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue.
Drive Patient Satisfaction: Deliver exceptional service even during difficult financial conversations - keeping patients happy while handling payment matters.
Be the Face of AFC: Greet patients with the warmth and professionalism that makes AFC stand out in healthcare.
Own the Front Desk Flow: Process payments, schedule appointments, and manage patient check-ins with lightning efficiency.
Protect Patient Information: Maintain organized records while strictly following HIPAA regulations.