Medical Receptionist

Omni Eye Specialist Pa•King of Prussia, PA

7h•Onsite

About The Position

The Medical Receptionist is responsible for managing the complete patient check-in and registration process, which includes accurately entering patient information, verifying insurance eligibility, collecting and posting copayments, and preparing electronic encounters for billing and clinical use. This role also involves confirming referring physicians, obtaining meaningful use criteria, and enrolling patients in the Patient Portal, including handling necessary paperwork. Additionally, the position oversees the check-out and discharge process, providing patients with next appointments, offering patient education, and processing data for meaningful use. A key duty is to actively enroll patients in the practice's Patient Portal, educate them on its benefits, and assist them in utilizing it for communication. Administrative tasks include providing daily schedules to clinical staff, scanning and filing patient documents, managing messages from the Call Center Triage, updating telephone call templates, answering incoming calls, and documenting all patient interactions and communications. The Medical Receptionist also assists medical personnel with returning messages, ensures referring physician information is updated, handles mail and fax requests, greets and directs visitors, manages no-show appointments and scheduling conflicts, and forwards precertification and insurance verification requests. Maintaining a tidy work area and waiting rooms, controlling information release, and managing office supplies are also part of the role. Regular travel to satellite locations is required.

Responsibilities

Travels to other locations as needed.
Completes the check-in/registration process according to guidelines by accurately entering all pertinent patient information.
Confirms insurance benefit eligibility completion at the time of service.
Collects and posts copayments.
Prepares electronic encounters in EPM and EHR for billing and clinical use.
Confirms referring physicians.
Obtains and enters all meaningful use criteria.
Enrolls patients in Patient Portal, including necessary paperwork brought in by patient or sent in by referring OD for the doctors to review.
Reconciles all copayments collected.
Completes the check-out/discharge process according to guidelines by providing patients with their next appointment as indicated on fee ticket.
Provides patient education as directed.
Enters data for meaningful use.
Forwards MRI and Medicaid precertification requests to appropriate personnel.
Reconciles daily collections then forwards all fee tickets to the billing staff daily.
Auto enrolls patients onto the practices Patient Portal.
Educates patients of the benefits of enrolling on the Patient Portal and gives them the information needed to gain access.
Encourages patients to utilize the portal for communicating with the practice and the benefits the portal can provide.
Assists at least one patient per day by helping them log on the portal and submitting a secure message to the practice.
Provides daily schedule to clinical staff.
Scans and files all patient documents accumulated daily in DM by the end of each business day.
Retrieves messages from Call Center Triage and forwards to appropriate personal in a timely manner.
Updates Telephone Call Templates with physician responses and generates document when completed.
Answers incoming calls from the call center and responds to inquiry.
Documents and records all phone calls, fax submissions, incoming mail, and patient interactions that require the assistance of personnel or other department for communication purposes.
Assists medical personnel with returning messages such as patient inquiries.
Ensures patient referral source is kept abreast of patient care by entering or submitting all new referring physicians to the Referral Management Department for entry in the provider database or attaching updated physician’s contact information to the patients’ electronic chart in all designated areas.
Submits patients referred VIA fax/Referring OD to the Referral Management Department.
Ensures all scheduled patients have their referral letters scanned into DM and noted in the system.
Sorts mail and handles fax requests.
Greets and directs patients, salespeople, and visitors.
Contacts and reschedules no show appointments and assists with internal scheduling conflicts.
Forwards on demand precertification and insurance verification requests to appropriate personnel.
Maintains and controls the release of information to authorized persons only.
Maintains a neat and orderly work area and keeps all waiting areas clear of debris, magazines organized and up to date.
Orders, receives, and maintains office supplies.