Medical Receptionist - Dental Outreach

Health Partners of Western Ohio•Bryan, OH

17h•Onsite

About The Position

Health Partners of Western Ohio is seeking a people-focused Medical Receptionist for its dental outreach operation. The receptionist is the first point of contact for patients, visitors, and staff, providing front-desk service and supporting daily office operations. The role includes greeting people, managing appointments and calls, entering and maintaining patient information, handling payments, coordinating records and correspondence, and assisting staff and management. The position is full-time, 40 hours per week, scheduled Monday through Friday from 7:30 a.m. to 4:00 p.m., with no weekends. The work location is the Bryan Outreach Building, 1206 E High St, Bryan, Ohio 43506. Travel may be required when necessary to meet operational needs. Health Partners of Western Ohio is an independent, nonprofit, community-directed organization serving low-income areas and communities with limited access to care. Its mission is to eliminate gaps in health outcomes by providing access to quality, affordable, preventive, and primary health care.

Requirements

High school diploma or GED.
Ability to attend to multiple tasks simultaneously.
Ability to prioritize assignments and responsibilities to meet established deadlines and protocols.
Effective oral and written communication skills.
Ability to work with people from diverse social, ethnic, and economic backgrounds.

Responsibilities

Greet patients, visitors, and employees.
Receive calls and schedule appointments; answer and screen telephone calls and direct them to appropriate personnel.
Record and distribute detailed, accurate phone messages using the correct format.
Screen calls and visitors to determine the nature and urgency of requests and ensure an appropriate, timely response.
Accurately enter patient information into the computer and document information in patient medical or dental records as needed.
Assemble patient medical records and retrieve lab reports or patient records from other health care providers.
Assist patients with completing information forms as needed.
Accept patient payments, record them accurately, and enter them into the practice management system.
Copy income verification documents and enter information into Electronic Health Records.
Type and send correspondence, memos, notices, and reports; sort, file, and retrieve documents and records as requested.
Operate standard office machines and equipment; ensure equipment is functional and necessary forms are stocked.
Sort and collate mail and printed materials or notices for distribution.
Make appointment confirmation calls to patients.
Accurately code diagnoses in Electronic Health Records based on completed encounter forms.
Assist management in contacting personnel from other departments for consultation and referral.
Determine which matters can be handled personally, which should be brought to a supervisor, and which should be referred elsewhere.
Cross-train in other office procedures.
Participate in the Quality Improvement Program and serve on committees as assigned.
Travel when necessary to meet operational needs.
May supervise student employees in specified tasks.
Perform miscellaneous job-related duties as assigned.

Benefits

Paid time off accrued per pay period.
Medical, dental, vision, and life insurance.
Seven paid holidays.
403(b) retirement plan with up to an 8% match; the match starts at 3% and increases with time of service at HPWO.
Annual reviews and increases.
Mileage reimbursement for work-related travel.
Employee Assistance Program.
Referral bonus.
Training opportunities.
Eligibility to apply for the Emerging Leaders Program after one year of service.