Dental Receptionist

Tiburcio Vasquez Health Center•Union City, CA

18h

About The Position

The Dental Receptionist supports patient services across multiple dental sites and serves as a first point of contact between patients and the clinical team. The role provides administrative and clerical support for daily operations, including appointment scheduling, patient registration, record management, and maintaining smooth front-office operations. Success requires strong communication skills, attention to detail, and a commitment to compassionate, high-quality care in a fast-paced, team-oriented environment. This is a full-time position working 40 hours per week, typically Monday through Friday, with occasional Saturday hours. The position is represented by SEIU, and compensation and benefits are determined by the Collective Bargaining Agreement. Compensation is $22.00–$23.39 per hour, depending on experience.

Requirements

High school diploma or GED.
Bilingual in English and Spanish.
Ability to maintain confidentiality in accordance with HIPAA standards.
Strong diplomacy, tact, customer service, and interpersonal communication skills.
Cultural sensitivity and demonstrated ability to work with diverse people groups.
Intermediate to advanced phone skills and the ability to serve patients, clients, and visitors effectively by phone and in person.
Ability to problem-solve, multitask, take initiative, and work effectively as part of a team.
Ability to work under pressure with minimal supervision.
Flexibility and willingness to handle varied tasks and changing departmental needs.
Ability to accept travel assignments as required.

Nice To Haves

At least one year of experience in a dental setting.
Knowledge of dental terminology.
Knowledge of the community and other provider organizations in the community.
Experience with EPIC.

Responsibilities

Perform day-to-day administrative and general office duties, including word processing, copying, filing, faxing, answering phones, and data entry.
Keep patient waiting areas, office files, and front-desk areas organized and neat.
Provide excellent customer service while maintaining confidentiality and following clinic privacy protocols and HIPAA requirements.
Welcome patients, clients, and visitors; determine the purpose of their visit and direct them to the appropriate person or department.
Schedule patient appointments, provide phone reminders, reschedule or cancel appointments as needed, and follow up daily with patients who do not attend appointments.
Verify methods of payment and collect information or payments as appropriate.
Help patients complete insurance and dental department forms, gather necessary information, and enter patient data into electronic and paper records.
Pull and prepare patient charts and prepare the daily schedule for dental staff.
Triage patients according to written protocols, prioritizing appointments based on urgency, provider availability, and patient history.
Audit patient registration records, correct errors, and ensure data quality.
File information received from secondary providers in the appropriate patient chart and re-file charts according to Center procedures.
Route requests for dental records release to appropriate provider agencies.
Perform duties in compliance with TVHC’s Service Excellence Standards.
Provide information to callers according to Center policies and procedures, transfer calls as needed, and coordinate with central reception to ensure adequate phone coverage.
Perform cashiering and collection duties according to Center policies and procedures, and perform billing functions when necessary.
Accept travel assignments as required to perform duties.