Dental Receptionist
About The Position
Diamond Braces is hiring a Dental Receptionist for a patient-facing role that combines customer service, relationship building, and consultative sales. The position is not a traditional front desk role: the receptionist is among the first people patients meet and helps them understand orthodontic treatment and confidently decide how to proceed. The role includes discussing treatment benefits, pricing, and payment options, addressing concerns, supporting office scheduling, and collaborating with doctors, clinical teams, and office leadership. Dental experience is not required; orthodontic training is provided. The position offers a path to leadership and internal promotion. This is a full-time role requiring evening availability, some Saturdays, and schedule flexibility.
Requirements
- Strong communication skills and enjoyment of connecting with people.
- Comfort discussing pricing and financial decisions.
- Motivation by goals, results, and bonus opportunities.
- Confidence handling objections and responding constructively to rejection.
- Adaptability and comfort in a fast-paced environment.
- Organization, accountability, and a team-oriented approach.
- Evening availability, some Saturday availability, and schedule flexibility.
Nice To Haves
- Experience in sales, retail, hospitality, fitness, customer service, or another customer-facing environment.
- Interest in building a long-term career and growing into leadership.
Responsibilities
- Build trust with patients by establishing connections and understanding their needs through active listening.
- Lead consultations by explaining treatment benefits and tailoring conversations to each patient.
- Present pricing and payment options confidently and transparently.
- Address patient objections and concerns with empathy, emotional intelligence, and problem-solving.
- Help patients feel confident moving forward with treatment.
- Create a positive, professional experience during every patient interaction.
- Support office flow by maintaining organized scheduling and adapting to a fast-paced environment.
- Collaborate with doctors, clinical teams, and office leadership to deliver a seamless patient experience.
Benefits
- Starting pay of $19–$23 per hour.
- Performance-based bonus potential.
- Full health, dental, and vision benefits.
- 401(k) with company match.
- Paid time off and holidays.
- Comprehensive sales and orthodontic training.
- Professional development opportunities.
- A path to leadership and internal promotion.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
