Long Beach

Women's Advantage Physical Therapy, Inc•Torrance, CA

4d•$19 - $20•Onsite

About The Position

Our Receptionist role is a vital part of our administrative team at our busy pelvic health physical therapy clinic in LONG BEACH, CA. Our clinical team of physical therapists and occupational therapists is growing and we need an additional Receptionist to help schedule follow up appointments, check in patients and collect copayments/coinsurance, answer phones, return emails/text messages, and facilitate communication between patients, clinical staff and and administrative team. The purpose of this role is to manage all forms of patient communication and interaction for the company for all locations, in a caring, concerned, validating manner from the initial patient phone call to the initial evaluation and throughout the patient’s entire plan of care. Patients are to be scheduled in a timely manner, checked in and charged their appropriate copays/coinsurance, new patient paperwork is to be reviewed and scanned into the chart and payment policies explained. The Receptionist will work together with other Receptionists and with the front office team to handle all aspects of patient/clinic interaction.

Requirements

Experience with Google Workplace, Google Sheets, Google Docs, Slack, texting phone system, EMR.
Demonstrate core values: Rise by Lifting Others, Relentless Curiosity, Adapt and Thrive, Conscious Communication, Cultivate Community.
Team player who supports coworkers.

Nice To Haves

Love interacting with people.
Interested in joining a busy, growing, energetic workplace.

Responsibilities

Manage all forms of patient communication and interaction.
Schedule follow up appointments.
Check in patients and collect copayments/coinsurance.
Answer phones.
Return emails/text messages.
Facilitate communication between patients, clinical staff, and administrative team.
Schedule patients in a timely manner.
Charge patients their appropriate copays/coinsurance.
Review and scan new patient paperwork into the chart.
Explain payment policies.
Work with other Receptionists and the front office team.
Take detailed phone messages for staff.
Collect new patient personal and insurance information.
Assist with tracking authorization for more visits.
Assist patients with gaining physician signed referrals.
Communicate with the reception team at two locations.
Coordinate communication between patient, admin team, and clinical team.
Check patients in and out.
Collect cancel fees.
Help collect on monthly invoices.
Responsible for receptionist related company metrics.