Medical Receptionist - Part Time

Integrity Care Group•Hempstead, TX

23h

About The Position

The patient service specialist is responsible for front-office activities, including reception, mail, insurance verification, and maintaining patient data integrity. The employee serves as a patient concierge in the reception and lobby area, providing customer service, greeting customers, obtaining registration information, collecting co-pays when required, and protecting patient confidentiality. This safety-sensitive and confidential position may include other duties as assigned, and responsibilities may change with or without notice. The role involves maintaining efficient patient flow, managing patient charts and referrals, scheduling and following up on provider referrals, and supporting other staff. It also includes financial and administrative responsibilities such as balancing daily charges, safeguarding received money, and seeking methods to minimize financial risk. Clinic staff may include ancillary personnel supervised by professional staff.

Requirements

High school diploma or equivalent required; an associate degree is preferred.
Must obtain and maintain current BLS certification.
Understanding of medical coding and billing.
Knowledge of state and federal regulations, including OSHA, HIPAA, and blood-borne pathogen requirements.
Competence with common PC applications, including the internet, email, and Microsoft Office.
Ability to supervise, train, and evaluate new and current provider staff.
Must be able to see with corrective eyewear and hear clearly with assistance.
Must be able to handle emergency or crisis situations and escort or transport patients by wheelchair or stretcher.
Must be able to wear protective equipment as necessary and may be exposed to infectious or contagious diseases and patients in varied circumstances.
Ability to lift 15–20 pounds; the role may also involve carrying or pushing equipment or patients.
Frequently sits, walks, and stands; occasionally bends, squats, climbs, kneels, twists, lifts, carries, pushes, and travels.

Nice To Haves

One to three years of prior medical office experience is preferred.
Associate degree preferred.

Responsibilities

Greet patients politely, promptly, and helpfully; keep them informed about delays and expected wait times.
Provide superior internal and external customer service and help ensure patient flow runs smoothly and efficiently.
Obtain registration data, insurance information, and photo identification at each encounter.
Enter patient data accurately and promptly into the computer system.
Verify insurance, update patient information, and collect co-pays, co-insurance, and deductibles according to the patient's insurance plan.
Follow HIPAA guidelines, explain practices to patients, and maintain confidentiality of patient, staff, and physician information.
Balance daily charges and safeguard money received.
Manage patient charts, arrange referrals, and send patient information and records to other medical entities as requested.
Assist other staff in a positive, team-centered manner.
Assist with scheduling and following up on provider referrals.
Keep the lobby clean and stocked with necessary items.
Seek methods and practices to minimize financial risk.
Contract with auditing services to ensure financial monitoring and controls are compliant and up to date.
Perform other duties as assigned.