Medical Receptionist - Part Time

Integrity Care Group•Decatur, TX

About The Position

The patient service specialist is responsible for front office activities, including the reception area, mail, insurance verification, and maintaining patient data integrity. The employee serves as a patient concierge in the reception and lobby area, greeting customers, obtaining registration data, collecting co-pays when required, and protecting patient confidentiality. This safety-sensitive and confidential position may include duties that change as needed, in addition to other assigned responsibilities.

Requirements

High school diploma or equivalent required; an associate degree is preferred.
Must obtain and maintain current BLS certification.
Understanding of medical coding and billing.
Knowledge of state and federal regulations, including OSHA, HIPAA, and blood-borne pathogens.
Competence with common PC applications, including the internet, email, and Microsoft Office.
Ability to supervise, train, and evaluate new and current provider staff.
Ability to see with corrective eyewear and hear clearly with assistance.
Ability to handle emergency or crisis situations and escort or transport patients by wheelchair or stretcher.
Ability to lift 15–20 pounds.
Must be able to meet the position's physical requirements, which include frequent sitting, walking, and standing, and occasional bending, squatting, climbing, kneeling, twisting, lifting, carrying, pushing, and traveling.

Nice To Haves

One to three years of prior medical office experience preferred.
Associate degree preferred.

Responsibilities

Greet patients promptly, politely, and helpfully; keep them informed about delays and expected wait times.
Provide superior internal and external customer service and help ensure efficient patient flow.
Obtain registration data, insurance information, and photo identification at each encounter.
Enter patient data accurately and promptly into the computer system.
Verify insurance, update patient information, and collect co-pays, co-insurance, and deductibles according to the patient's insurance plan.
Follow HIPAA guidelines and explain practices to patients; maintain confidentiality of patient, staff, and physician information.
Balance daily charges and safeguard money received.
Manage patient charts, arrange referrals, and send patient information and records to other medical entities as requested.
Assist other staff in a positive, team-centered manner.
Assist with scheduling and following up on provider referrals.
Keep the lobby clean and stocked with necessary items.
Seek methods and practices to minimize financial risk.
Contract with auditing services to ensure financial monitoring and controls are compliant and up to date.
Perform other duties as assigned.