Medical Receptionist

Arkansas Urology•Little Rock, AR

1d•Onsite

About The Position

The Medical Receptionist handles daily front-office reception and administrative duties at a medical clinic. The role includes greeting and processing patients professionally, scheduling appointments, keeping providers informed of patient arrivals and delays, and helping ensure patient charts and forms are complete. The receptionist also maintains patient records and accounts, collects copays and other patient payments, supports office inventory and equipment needs, and protects confidential information. Additional duties include photocopying, computer input and typing, scheduling radiology work, preparing medical records and forms for appointments, and delivering dropped-off patient specimens to the lab. The position is based in a medical office and is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

High school diploma or equivalent.
One year of front-office administrative experience.
Required insurance experience; working knowledge of the health insurance industry.
Working knowledge of basic medical terminology.
Commitment to providing exceptional customer service to patients and internal customers.
Ability to communicate effectively verbally and in writing with patients, medical professionals, and clinic staff.
Excellent attention to detail, organizational skills, and problem-solving skills.
Ability to prioritize and balance workload to serve patients and meet deadlines and requirements.
Self-motivated and self-directed, with a willingness to do what is needed to complete the work.
Ability to operate basic office equipment such as a printer, scanner, fax machine, and copier.
High proficiency with Microsoft Office applications.
Typing speed of 45–50 words per minute.
Ability to sit continuously; use hands to handle or feel and talk or hear regularly; reach with hands and arms frequently; and stand and walk occasionally.
Ability to occasionally lift or move up to 10 pounds, including lifting, pushing, or pulling up to 10 pounds.
Close vision and color vision.

Nice To Haves

Front-office administrative experience in a healthcare environment is preferred.
Working knowledge of medical software or systems is preferred.

Responsibilities

Greet patients and visitors in person and by telephone, answer inquiries, and refer inquiries as appropriate.
Schedule appointments in person or by telephone to support patient satisfaction, provider time, and treatment room utilization.
Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and reminding providers of delays.
Verify patient charts are complete and current, facilitate completion of required forms, obtain signatures, and collect copays.
Anticipate and address patients’ anxieties and questions, and maintain the reception area.
File and retrieve patient records to ensure treatment information is available.
Maintain patient accounts by obtaining, recording, and updating personal and financial information.
Collect patient copays and other financial obligations accurately and promptly.
Monitor office inventory, anticipate supply needs, place and expedite orders, verify deliveries, and arrange equipment service and repairs.
Protect patient rights by maintaining confidentiality of personal and financial information.
Follow policies and procedures to maintain clinic operations.
Perform photocopying, computer input and typing, and schedule radiology work as directed.
Order medical records, prepare them for daily appointments, and type forms.
Receive patient specimens dropped off at the clinic and deliver them to the lab.
Perform other related duties as required or assigned.