Medical Receptionist - Psychiatry

Cook Children's Health Care System • Fort Worth, TX

21h • Onsite

About The Position

The Medical Receptionist supports the Psychiatry department at the Dodson Medical Office Building. The role is responsible for greeting patients and providing a friendly, positive intake and checkout experience. It requires excellent communication skills and the ability to adapt to changes in staffing levels and patient volumes.

The receptionist maintains patient flow and handles phone calls, scheduling, registration, billing, and payment collection for clinic patients while following applicable policies and procedures. The role also requires learning and understanding diverse insurance plans and medical terminology. The schedule is Monday through Thursday, 8:00 a.m. to 5:00 p.m., and Friday, 8:00 a.m. to 2:00 p.m., for 40 standard weekly hours. Cook Children’s is a Texas-only employer; employees must maintain their primary residence in Texas and any licenses and credentials required for their position.

Requirements

• High school graduation or equivalent.
• Customer service experience.
• Good interpersonal and communication skills.
• Maturity to withstand pressure that may arise in relation to the public and physician.
• Maintain primary residence within Texas throughout employment.
• Maintain all licenses and credentials required for the position throughout employment.

Responsibilities

• Greet patients and establish a friendly, positive intake and checkout experience.
• Maintain patient flow and adapt to changes in staffing levels and patient volumes.
• Answer phones promptly and courteously.
• Schedule and register clinic patients.
• Perform billing and payment collection activities for clinic patients.
• Follow applicable policies and procedures.
• Learn and understand diversified insurance plans and medical terminology.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED