MEDICAL RECEPTIONIST

Arkansas Urology•Little Rock, AR

2d•Onsite

About The Position

The Medical Receptionist handles daily front-office reception and administrative duties at a Little Rock clinic. The role welcomes and processes patients promptly and professionally, supports appointment scheduling and patient flow, maintains patient records and accounts, and assists with routine clinic and business-office operations. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

High school diploma or equivalent.
One year of front-office administrative experience; healthcare experience is preferred.
Medical office and insurance experience are required.
Working knowledge of basic medical terminology.
Working knowledge of the health insurance industry.
Enthusiastic commitment to exceptional customer service for patients and internal customers.
Ability to communicate effectively verbally and in writing with patients, medical professionals, and clinic staff.
Excellent attention to detail, organizational skills, and problem-solving skills.
Ability to prioritize and balance workload to serve patients and meet deadlines and requirements.
Self-motivated and self-directed, with a willingness to do whatever it takes to get the job done.
Ability to operate basic office equipment such as a printer, scanner, fax machine, and copier.
High proficiency with Microsoft Office applications and typing speed of 45–50 WPM.
Ability to sit continuously; use hands to finger, handle, or feel and talk or hear regularly; reach with hands and arms frequently; and stand or walk occasionally.
Ability to occasionally lift and/or move up to 10 pounds; able to lift, push, or pull up to 10 pounds.
Close and color vision.

Nice To Haves

Front-office administrative experience in a healthcare environment.
Working knowledge of medical software or systems.

Responsibilities

Greet patients and visitors in person and by telephone, and promptly and professionally answer or refer inquiries.
Schedule appointments in person or by telephone to support patient satisfaction, provider time, and treatment-room utilization.
Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and reminding providers of delays.
Verify that patient charts are complete and up to date; facilitate required forms, obtain signatures, and collect copayments.
Anticipate patient anxieties, answer questions, and maintain the reception area.
File and retrieve patient records to ensure treatment information is available.
Obtain, record, and update personal and financial information in patient accounts.
Ensure accurate and timely collection of copayments and other patient financial obligations.
Maintain business-office inventory and equipment, including checking stock, anticipating supply needs, placing and expediting orders, verifying deliveries, and scheduling equipment service and repairs.
Protect patient rights by maintaining the confidentiality of personal and financial information.
Follow policies and procedures; perform photocopying, computer input and typing, and schedule radiology work as directed.
Order medical records, prepare them for daily appointments, and type various forms.
Receive patient specimens dropped off at the clinic and deliver them to the laboratory.
Perform other related duties as required or assigned.