Medical Receptionist

Advanced Physical Therapy • Grosse Pointe Woods, MI

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About The Position

Advanced Physical Therapy is seeking a Medical Receptionist for its Grosse Pointe Woods location. The company has served the Metro Detroit area for more than 30 years and provides personalized, hands-on physical therapy and patient education. As the first point of contact for patients, the Medical Receptionist helps ensure a positive and efficient experience and supports smooth daily operations in collaboration with medical staff.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in a medical front office setting.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Proficiency in Microsoft Office Suite, particularly Word and Excel.
• Knowledge of medical terminology and HIPAA regulations.
• Exceptional organizational and time-management skills.
• Ability to multitask effectively in a fast-paced environment.
• Detail-oriented, with a high level of accuracy.
• Flexible availability to accommodate various shift schedules.
• Team player with a positive attitude.
• Professional appearance and demeanor.

Nice To Haves

• Experience with medical software and electronic health records systems.

Responsibilities

• Greet patients warmly and provide outstanding customer service.
• Manage patient scheduling and coordinate care from initial evaluation through discharge.
• Answer phone calls promptly and professionally.
• Perform data entry and maintain accurate electronic medical records.
• Verify and update patients’ personal and financial information.
• Collect, post, and deposit patient payments.
• Manage incoming and outgoing correspondence, including faxes and emails.
• Maintain a clean and organized reception area.
• Assist with administrative tasks as needed.
• Collaborate with medical staff to support smooth daily operations.
• Uphold patient confidentiality and comply with HIPAA regulations.

Benefits

• Multiple opportunities for professional development, specialization, and leadership.
• Employee discount plans.
• Family-friendly work environment.
• Investment from a company that wants employees to succeed and thrive.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED