Medical Receptionist, PRN

American Family Care•Nashville, TN

18d

About The Position

American Family Care is seeking a detail-oriented Medical Receptionist to serve as the face of its urgent care clinic and support a patient-first approach. This role emphasizes accurate insurance verification, billing, and revenue recovery, while providing patients with clear, empathetic financial guidance. The receptionist also supports front desk operations, including greeting patients, processing payments, scheduling appointments, and managing check-ins, while protecting patient information and complying with HIPAA regulations. The position offers specialized training in insurance verification and patient financial counseling, opportunities to develop medical billing and revenue cycle management skills, and potential career growth into roles such as Billing Specialist, Revenue Cycle Analyst, Front Desk Supervisor, or clinic leadership. The job posting describes the schedule as full-time with flexible shifts, including some evenings and weekends, and guarantees at least 36 hours per week. The anticipated pay range is $18.00 to $22.00 per hour.

Requirements

Experience with insurance verification and medical billing is required.
High school diploma required.
Active BLS certification required, or it must be obtained within the defined onboarding period.
Ability to explain complex insurance concepts to patients with empathy and clarity.
Strong attention to detail.
Experience as a Medical Receptionist, Administrative Assistant, or in a customer service role in a medical office setting.
Familiarity with medical billing software and electronic medical record (EMR) systems.
Excellent problem-solving skills.
Ability to maintain a positive attitude when handling challenging financial conversations.

Nice To Haves

X-Ray Tech, Medical Assistant, or related certification.

Responsibilities

Verify insurance coverage before services are provided to help prevent claim denials and maximize revenue capture.
Explain costs, billing processes, and insurance details to patients clearly and confidently.
Identify and resolve insurance discrepancies and billing issues proactively.
Provide exceptional patient service, including during financial conversations.
Greet patients warmly and professionally.
Process payments, schedule appointments, and manage patient check-ins.
Maintain organized records and protect patient information in accordance with HIPAA regulations.

Benefits

Medical insurance available after 30 days.
Dental insurance available after 30 days.
Vision insurance available after 30 days.
Mental health coverage.
Prescription coverage.
Health Savings Account (HSA) with employer contributions.
Short- and long-term disability insurance.
Life insurance.
401(k) with employer match.
Paid time off starting at 152 hours per year.
Employee Assistance Program with free counseling sessions.
Uniform allowance.
Verizon discount.
Specialized training in insurance verification and patient financial counseling.