Medical Receptionist, PRN

American Family Care • Mt. Juliet, TN

5d • Onsite

About The Position

American Family Care is seeking a detail-oriented PRN Medical Receptionist to serve as the face of its urgent care clinic and support a patient-first approach. The role focuses especially on accurate insurance verification, patient financial counseling, billing issue resolution, and revenue protection while maintaining high patient satisfaction. The posting states PRN work with flexible shifts, including some evenings and weekends, and also advertises a guarantee of at least 36 hours per week. Specific committed hours are shown as placeholders in the posting.

The receptionist will greet patients, manage front-desk operations, process payments, schedule appointments, complete patient check-ins, and maintain organized records in compliance with HIPAA regulations. The position offers specialized training in insurance verification and patient financial counseling, opportunities to develop medical billing and revenue cycle skills, and potential career paths into billing, revenue cycle, front-desk supervision, or clinic leadership roles.

Requirements

• Experience with insurance verification and medical billing is required.
• Ability to explain complex insurance concepts to patients with empathy and clarity.
• Strong attention to detail, particularly when handling insurance information.
• Experience as a Medical Receptionist, Administrative Assistant, or in a customer service role in a medical office setting.
• Comfort with medical billing software and electronic medical record (EMR) systems.
• Strong problem-solving skills and ability to identify billing solutions that work for patients and the clinic.
• Positive attitude when handling challenging financial conversations.
• Active BLS certification, or ability to obtain it within the defined onboarding period.

Nice To Haves

• High school diploma is preferred.
• X-Ray Tech, Medical Assistant, or related certification is a plus.

Responsibilities

• Verify insurance coverage before services are provided to help prevent claim denials and maximize revenue capture.
• Explain costs, billing processes, and insurance complexities clearly and empathetically to patients.
• Identify and resolve insurance discrepancies and billing issues proactively.
• Provide exceptional patient service, including during financial conversations.
• Greet patients warmly and professionally.
• Process payments, schedule appointments, and manage patient check-ins.
• Maintain organized patient records and follow HIPAA regulations.

Benefits

• Competitive pay; shift differentials may apply.
• Collaborative, supportive, fast-paced team environment.
• Flexible shifts intended to allow team members to balance other work, school, or family commitments.
• Specialized training in insurance verification and patient financial counseling.
• Opportunities to develop medical billing, clerical, and revenue cycle management skills.
• Potential career growth into Billing Specialist, Revenue Cycle Analyst, Front Desk Supervisor, or clinic leadership and management roles.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED