Medical Receptionist - Orthopaedics Ann Arbor Campus

Trinity Health • Ann Arbor, MI

7d

About The Position

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to serve as a first point of contact for patients and other external customers, both in the office and by phone, and as a liaison between customers and medical staff. The receptionist greets, instructs, and assists customers in obtaining services within the office and IHA, and supports patient care through clear communication and efficient office operations.

The role involves obtaining and communicating patient and office-visit information to billing staff, supporting appropriate billing, and facilitating efficient patient flow. The Medical Receptionist also helps create a positive patient experience by coordinating appointments, assisting with registration and insurance information, responding to inquiries, supporting patient communications and records, and partnering with providers and clinical staff.

Requirements

• High school diploma or GED, or be between the ages of 15 and 17 with a valid work permit from their high school.
• One to two years of experience in a medical or physician office or customer service environment is preferred.

Nice To Haves

• Coursework in insurance or billing, medical practice education, or seminars is preferred but not required.
• One to two years of experience in a medical or physician office or customer service environment.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.
• Greet, instruct, and assist customers in obtaining needed services within the office and IHA.
• Obtain and communicate necessary patient and office-visit information to billing staff.
• Facilitate efficient patient flow through the office and appropriate billing for services.

Benefits

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team-oriented workplace culture.
• Meaningful work helping patients access the care they need.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED