Medical Receptionist Genetics Clinic

Mercyhealth•Riverside, IL

About The Position

The Medical Receptionist supports clerical, patient registration, scheduling, and front-desk operations for a genetics clinic. The role answers and routes calls and Epic messages, greets visitors, manages correspondence and office supplies, and performs other clerical tasks as needed. It also schedules patient appointments and completes Epic registration and check-in, including maintaining demographics and insurance information, collecting required documents, handling payments, and helping patients use MyChart. The receptionist prepares routes for upcoming appointments, reviews work queues and corrects registration errors, uses Epic waitlists according to provider preferences, and updates no-shows and cancellations. The role protects patient privacy, maintains clean reception and lobby areas, and may work flexible hours, overtime during peak periods, or at alternate locations. Some independent judgment is required, within standard practices and procedures.

Requirements

High school diploma or equivalent preferred.
Previous medical reception or reception experience preferred.
Basic keyboard skills preferred.
Basic knowledge of medical terminology preferred.
Good interpersonal and written communication skills.
Basic knowledge of Epic preferred.
Ability to demonstrate Critical Moments of Service techniques and standards.
Some independent judgment is required, with alternatives limited by standard practices or procedures.

Nice To Haves

High school diploma or equivalent.
Previous medical reception or reception experience.
Basic keyboard skills and knowledge of medical terminology.
Basic knowledge of Epic.

Responsibilities

Answer incoming telephone calls, determine callers’ needs, and forward calls and Epic messages to appropriate personnel.
Retrieve voicemail messages and forward them to appropriate personnel.
Provide information about the organization, physicians, services, locations, and directions.
Welcome on-site visitors, determine the nature of their business, announce them to appropriate personnel, and monitor visitor access as required.
Receive, sort, and route mail; maintain and route publications.
Order, receive, and maintain office supplies.
Maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes.
Prepare fax cover sheets, memos, correspondence, reports, and other documents as needed.
Perform other clerical duties as needed.
Schedule patient appointments and complete patient registration and check-in processes in Epic.
Load, verify, and update patient demographic information and insurance coverage.
Collect signed HIPAA and Consent for Treatment documents, update the interactive face sheet, and send documents to Medical Records for scanning.
Review Epic alerts and refer patients to a PFC when necessary.
Collect and post co-payments and other self-pay obligations, and provide self-pay estimates when appropriate.
Post online payments in Epic and process payments and deposits according to the Cash Handling Policy.
Complete the daily closing report and balance the individual cash drawer at the end of each day.
Count petty cash in and out daily and record it appropriately.
Assist patients with MyChart signup and activation; respond to MyChart messages promptly and close them when complete.
Safeguard patient privacy and confidentiality in accordance with MHS policies.
Prepare routes for upcoming appointments and frontline registration.
Review daily work queues and correct identified patient registration errors.
Use Epic waitlists according to provider preferences, and review and update daily no-shows and cancellations.
Ensure reception and lobby areas are maintained and clean.
Work flexible hours or overtime during peak periods and at alternate locations when required.
Perform other duties as assigned.