Medical Receptionist Genetics Clinic

Mercyhealth Wisconsin and Illinois•Rockford, IL

6d•$17 - $25

About The Position

The Medical Receptionist supports clerical and patient-facing operations for the Genetics Clinic. The role answers and routes calls and messages, welcomes visitors, provides general information, manages office supplies and communications equipment, and performs other clerical tasks as needed. The position schedules appointments and completes patient registration and check-in in Epic. Duties include maintaining patient demographics and insurance information, collecting required forms and payments, providing self-pay estimates when appropriate, assisting with MyChart, and protecting patient privacy. The receptionist also reviews work queues, corrects registration errors, prepares routes for upcoming appointments, manages waitlists, and updates no-shows and cancellations. The role requires some independent judgment within established practices and procedures. The employee may work flexible hours or overtime during peak periods and may be assigned to alternate locations.

Requirements

High school diploma or equivalent preferred.
Previous medical reception or reception experience preferred.
Basic keyboard skills and knowledge of medical terminology preferred.
Good interpersonal and written communication skills.
Some independent judgment is required, with alternatives limited by standard practices or procedures.
May be required to work flexible hours and overtime during peak hours.

Nice To Haves

Basic knowledge of Epic preferred.

Responsibilities

Answer incoming calls, determine callers’ needs, route calls and Epic messages, and retrieve and forward voicemail.
Provide callers with information about the organization, physicians, services, addresses, and directions.
Welcome visitors, determine the nature of their visit, announce them to appropriate personnel, monitor visitor access, and issue passes when required.
Receive, sort, route, and maintain mail and publications; order, receive, and maintain office supplies.
Maintain fax machines, assist users, send faxes, and route incoming faxes.
Prepare fax cover sheets, memos, correspondence, reports, and other documents as needed.
Schedule patient appointments and perform patient registration and check-in in Epic.
Load, verify, and update patient demographic and insurance information; collect required HIPAA and Consent for Treatment documents and route them to Medical Records for scanning.
Review Epic alerts and refer patients to a PFC when necessary.
Collect and post copayments and other self-pay obligations, provide self-pay estimates when appropriate, and perform online payment posting and cashiering functions in Epic.
Process payments and deposits according to the Cash Handling Policy, complete daily closing reports, balance the individual cash drawer, and record daily petty cash counts.
Assist patients with MyChart signup and activation, and respond to and close MyChart messages in a timely manner.
Safeguard patient privacy and confidentiality in accordance with MHS policies.
Prepare routes for upcoming appointments, review work queues and correct registration errors, use Epic waitlists according to provider preference, and update daily no-shows and cancellations.
Maintain clean and well-kept reception and lobby areas.
Perform other duties as assigned and work at alternate locations when required.