Seasonal Medical Receptionist - Queens Village

Summit Health CityMD•Queens Village, NY

About The Position

This is a seasonal Scribe Tech opportunity ending on or around January 17th. The Patient Service Representative (PSR) welcomes patients at CityMD, provides exemplary customer service, registers patients, and coordinates with the care team to support timely patient turnaround. The PSR responds to patient questions and concerns promptly and kindly, in person and by telephone, and completes paperwork associated with patient registration.

Requirements

High school degree or GED.
Happy, welcoming, can-do attitude with patients and coworkers.
Excellent verbal, written, and interpersonal communication skills.
Detail-oriented and a team player.
Computer proficiency and superior keyboarding skills, approximately 55 words per minute.
Flexible and adaptable in a continuously evolving environment.
Passion for helping others in a healthcare environment.
Ability to interact effectively with physicians, patients, and other staff members.
Bilingual language skills required or preferred depending on site location.

Nice To Haves

Experience in a high-volume or high-intensity service industry, such as hospitality, restaurants, hospitals, medical offices, or retail.

Responsibilities

Greet and welcome patients.
Organize and coordinate patient intake and appointments.
Enter and update patient information accurately in the system.
Assist patients with completing paperwork when necessary.
Scan, update, and file medical records.
Answer phone calls and respond to questions promptly and politely.
Process medical insurance information, verify patient eligibility, and address insurance questions, liaising with the Billing department as appropriate.
Handle cash and co-payments accurately and responsibly.
Provide outstanding customer service to every patient.
Inform the site manager or assistant site manager about waiting-room wait times, patient inquiries, and related matters.