SEASONAL Receptionist

Scheels All Sports•Appleton, WI

18h

About The Position

The Seasonal Receptionist supports store visitors and associates by answering incoming calls, providing accurate information about store hours, services, and promotions, and directing callers to the appropriate associates or departments. The role also includes taking and relaying messages, handling general office tasks, and assisting members of the Leadership team with projects as needed. The ideal candidate communicates clearly, serves customers courteously, and demonstrates organization, attention to detail, multitasking, and problem-solving skills. The position requires a minimum of 15 hours per week and shifts of at least four hours. The associate must work two full weekends (both Saturday and Sunday) in November and December, as well as the day after Thanksgiving. The work is sedentary, with occasional walking or standing and the ability to perform common movements such as sitting, standing, bending, climbing, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, talking, and hearing, with or without reasonable accommodation. Sedentary work may require exerting up to 10 pounds of force occasionally.

Requirements

Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
Demonstrated multitasking, organization, attention to detail, and problem-solving skills.
Experience with Microsoft Office programs such as Word, Publisher, and Excel.
Excellent written and verbal communication skills.
Ability to complete basic mathematical equations.
Ability to perform the stated physical activities with or without reasonable accommodation.

Nice To Haves

Associate degree (AA/AS) or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or an equivalent combination of education and experience.

Responsibilities

Answer incoming calls promptly and with a friendly, professional, and pleasant disposition.
Provide accurate information about store hours, services, and promotions.
Assist with basic customer inquiries and transfer calls to the appropriate associates or areas when further assistance is needed.
Take and relay messages clearly and efficiently.
Assist with general office duties, including mail service, sorting and opening mail for delivery to the appropriate person or department, and updating phone lists.
Assist other office positions as needed.
Assist members of the Leadership team with projects as needed.
Follow safety policies and procedures and encourage associates to report safety concerns, near misses, or incidents.