AON Medical Receptionist

CAMPBELL CLINIC PC • Bristol, TN

9d • Onsite

About The Position

The Medical Receptionist delivers patient service and manages front-desk operations in a medical facility. The role supports patient records and appointments, helps maintain an organized office, and contributes to a welcoming atmosphere and smooth operations in a fast-paced healthcare setting. The receptionist checks patients in and out and cross-trains in all front-office positions.

The position requires effective communication in English, basic arithmetic and computer skills, customer-service ability, and the ability to listen and respond to questions and feedback. Previous customer-service experience is required; physician-office operations experience is preferred. The role has no supervisory responsibilities.

Work is performed in a healthcare and office environment with usually moderate noise. The employee must understand risks related to blood-borne and airborne pathogens, maintain a safe work environment in compliance with OSHA standards and regulations, and adapt to schedule changes as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Requirements

• High school graduate or GED.
• Previous customer-service experience.
• Ability to communicate effectively in English.
• Basic arithmetic skills.
• Computer literacy and basic computer skills.
• Ability to identify and resolve problems promptly.
• Ability to listen and respond well to questions and feedback.
• Strong active-listening, oral communication, and written communication skills.
• Ability to work as a team member, while balancing team and individual responsibilities.
• Demonstrated accuracy, dependability, integrity, professionalism, adaptability, and interpersonal skills.
• Ability to maintain confidentiality and follow policies and procedures.
• Ability to manage competing demands and adapt to changes, delays, and unexpected events.
• Ability to understand risks associated with blood-borne and airborne pathogens and comply with workplace safety requirements.

Nice To Haves

• Experience in the operations of a physician's office.
• Basic knowledge of insurance.

Responsibilities

• Check patients in and out.
• Cross-train in all front-office positions.
• Provide customer service and communicate effectively with patients and others.
• Maintain an organized office environment and support smooth front-desk operations.
• Handle patient records and appointments.
• Meet deadlines while managing multiple tasks.
• Maintain a safe work environment and follow applicable safety procedures and OSHA standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED