Medical Receptionist

ConvenientMD • Saugus, MA

1d • Onsite

About The Position

ConvenientMD is seeking a Medical Receptionist to serve as the first point of contact for patients and visitors at its clinics. Working alongside the clinical team, the receptionist welcomes patients, completes registration, updates patient records, collects payments, and helps ensure patients are seen in a timely manner. The role is suited to someone interested in customer service or beginning a career in healthcare who enjoys working with people, staying organized, and multitasking.

The position involves patient interaction, payment collection, clinic coordination, front desk administration, and learning ConvenientMD’s services, costs, reservation systems, and electronic medical records. The receptionist must work 12-hour shifts. Full-time employees work three shifts per week, including at least four Saturday or Sunday shifts per month. The role requires flexibility for nights, weekends, and holidays, travel for training, and, when needed, work at other ConvenientMD locations within an hour of the primary clinic.

The role requires a high school diploma or GED, strong communication and organizational skills, comfort in a fast-paced environment, proficiency with Microsoft Office or related software, sound problem-solving skills, and the ability to maintain patient confidentiality in accordance with HIPAA. Medical reception, customer service, medical terminology, insurance, electronic records, and billing or coding experience are bonus qualifications.

Requirements

• High school diploma or GED.
• Able to work 12-hour shifts. Full-time schedule requires three shifts per week and at least four Saturday or Sunday shifts per month.
• Flexibility to work nights, weekends, and holidays.
• When needed, able to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Able to travel for training shifts outside the primary clinic within a one-hour commute.
• Proactive and confident written and verbal communication skills, including the ability to raise concerns and communicate directly and professionally.
• Strong attention to detail and organizational skills, including the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, patient-focused approach and ability to support patients with kindness and understanding.
• Proficiency with Microsoft Office Suite or related software.
• Ability to build and maintain positive relationships with patients, team members, and organizational stakeholders.
• Ability to collaborate as part of a team and work independently with initiative and enthusiasm.
• Analytical and problem-solving skills, including the ability to comprehend, interpret, and apply relevant laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and related medical registration and HIPAA documentation programs.
• Experience with insurance billing and coding information.

Responsibilities

• Welcome and greet patients and visitors in a friendly, professional manner, and respond to inquiries in person and over the phone.
• Register patients, complete required forms, and accurately update new and existing patient records.
• Handle insurance and billing inquiries and provide clear information to patients.
• Assist ill or distressed patients as needed using available resources.
• Collect payments, insurance co-pays, and prescription charges according to clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely payment collection.
• Collaborate with the healthcare team to support patient flow and efficient clinic operations.
• Manage online and walk-in reservations and registration to support patient satisfaction and provider schedules.
• Assist with scheduling specialist referrals for patient follow-up.
• Navigate multiple software systems and follow protocols established by occupational health partners in support of the Employer Services team.
• Answer and direct phone calls professionally and promptly.
• Keep the reception area organized and welcoming.
• Perform administrative duties such as photocopying, filing, and maintaining daily activity logs.
• Become familiar with ConvenientMD services and associated costs.
• Use reservation scheduling and electronic medical record software.
• Work required 12-hour shifts, including nights, weekends, and holidays, and travel for training or to other nearby clinics when needed.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED