Medical Receptionist (Lincoln Park)

One Medical•Chicago, IL

10h•Onsite

About The Position

One Medical is seeking a Medical Receptionist, internally known as a Member Support Specialist, to serve as an in-office ambassador for patients and help deliver an exceptional patient experience. The role removes barriers to care, maintains the office lobby’s look and feel, serves as a first point of contact for patient feedback, and provides support requested by the Practice Coordinator, Operations Manager, or in-office providers. The position calls for a service-oriented, empathetic team player with strong communication and problem-solving skills who can adapt to changing patient and team needs. The role is based in person at the Lincoln Park office in Chicago, Illinois. It is full time at 40 hours per week, with 8-hour shifts generally scheduled Monday through Friday between 8:00 a.m. and 7:00 p.m. The base pay is $21.50 per hour on a full-time schedule. The work is mostly sedentary, involving exertion of up to ten pounds occasionally and small amounts of force frequently; it may include brief periods of standing or walking.

Requirements

At least 1 year of experience in high-touch customer- or patient-facing roles.
Strong written and verbal communication skills.
Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
A track record of persisting through change, taking a forward-thinking approach under pressure, and stepping up to address challenges.
Proficiency with computer technology, including typing, internet navigation, and using multiple software systems simultaneously.

Responsibilities

Use the C-I-CARE communication framework in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach as needed.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, preparing tests, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and team problem-solving, and support in-office providers with ad hoc requests.
Use the technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System, to communicate with team members and patients and complete daily work.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and keeping spaces organized.

Benefits

Paid sabbatical after every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential support for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Company-paid basic life insurance.
Company-paid short-term and long-term disability insurance.