Medical Receptionist - Mentor Office

Apex Skin•Mentor, OH

2d•Onsite

About The Position

Apex Skin is seeking a Medical Receptionist to provide front-office support and help ensure smooth patient flow in its physician-led dermatology practice. The role involves greeting and checking in patients, scheduling appointments, verifying insurance, processing payments, maintaining patient accounts, and assisting with administrative tasks that support clinic operations. The successful candidate will communicate clearly, work accurately in a fast-paced and team-oriented environment, and interact with patients professionally and compassionately. The position is full-time at 32 hours per week, Monday through Friday. It is based in the Mentor office four days per week and requires one day per week at the Madison office. Occasional Saturday mornings may be required. Schedules may change according to clinic needs, and travel to locations within a 20-mile radius may be needed for clinical coverage. Compensation is based on relevant work experience. Apex Skin describes its workplace as collaborative and patient-first, emphasizing compassion, clinical excellence, teamwork, and a respectful, supportive environment. Training, mentoring, and development opportunities are available. Career growth possibilities include moving into a Medical Assistant role with training and certification support, Lead Receptionist or Front Office Coordinator positions, cross-training in scheduling, billing, or insurance verification, Patient Services or Administrative Specialist roles, and potential supervisory or office management positions over time. The work takes place in a professional medical office with regular interaction with patients, providers, and staff. It is fast-paced and requires multitasking, attention to detail, and calm communication. Employees may be exposed to cleaning supplies, office equipment, and moderate noise. Patient-facing employees must provide proof of a TB test from the past 12 months and an annual flu vaccination under the employer’s health and safety protocols. Hepatitis B vaccination is strongly recommended for clinical staff. Reasonable accommodations are available as described in the posting.

Requirements

Strong communication and interpersonal skills.
Ability to multitask in a fast-paced environment.
Flexibility and adaptability.
Customer service mindset, professionalism, and patient focus.
Excellent time-management and organizational skills.
Attention to detail and accuracy.
Proficiency in basic computer applications and scheduling systems.
Knowledge of medical terminology.
Word-processing and data-entry skills.
At least 2 years of experience as a Medical Receptionist.
Willingness to work 32 hours per week, Monday through Friday, across the Mentor and Madison offices, with occasional Saturday mornings and travel to locations within a 20-mile radius as needed.
Patient-facing employees must provide proof of a TB test within the past 12 months and an annual flu vaccination, subject to the accommodation provisions described in the posting.

Nice To Haves

Bachelor’s degree or equivalent experience in a relevant field.
Dermatology experience.
Medical Receptionist certification, or willingness to obtain certification.

Responsibilities

Answer incoming calls professionally and courteously, using consistent phone etiquette.
Maintain knowledge of insurance plans, terminology, and verification processes.
Greet, check in, and assist patients while providing exceptional customer service.
Assist Medical Assistants with patient-related phone calls and follow-up tasks.
Schedule appointments in person, by phone, or by email while supporting provider time and patient satisfaction.
Maintain and update patient accounts, including personal and financial information.
Record and collect payments, process third-party claims, and follow revenue procedures accurately.
Protect the confidentiality of patient information.
Follow established policies and procedures and notify leadership when changes may be needed.
Maintain a clean, welcoming, calming, organized, and patient-ready reception and waiting area.
Support team operations and contribute to collective goals.
Monitor office supplies, anticipate needs, and place orders as required.
Maintain daily schedule accuracy, including scrubbing the schedule, monitoring the wait list, and maintaining follow-up lists.
Enter insurance data accurately and without errors.
Call patients who cancel or do not attend appointments and document communications.
Verify patient insurance coverage accurately.
Balance and close out collections at the end of the day.
Use EMR systems, including ECW, and perform scanning, data entry, and spreadsheet tracking.