Medical Receptionist, PRN

American Family Care • Huntsville, AL

18d

About The Position

American Family Care is seeking a detail-oriented Medical Receptionist to serve as the face of its urgent care clinic and support a patient-first approach. The role emphasizes accurate insurance verification, billing problem resolution, patient financial counseling, and revenue protection while maintaining a positive patient experience. The Medical Receptionist also manages front desk operations, including greeting patients, check-ins, appointment scheduling, payment processing, and records. The position is PRN/part-time, with 2 to 3 shifts per week and flexible scheduling that may include evenings and weekends. The anticipated pay range is $20.00 to $22.00 per hour, with actual compensation varying based on factors such as experience, skills, education, certifications, internal equity, and market conditions.

Requirements

• Experience with insurance verification and medical billing.
• Active BLS certification, or the ability to obtain it within the defined onboarding period.
• Strong attention to detail, including accuracy when entering insurance information.
• Ability to explain insurance concepts clearly and empathetically to patients, including frustrated patients.
• Excellent problem-solving skills and ability to find billing solutions for patients and the clinic.
• Positive attitude when handling challenging financial conversations.
• High school diploma preferred.

Nice To Haves

• X-Ray Technician, Medical Assistant, or related certification.
• Experience as a Medical Receptionist, Administrative Assistant, or in a customer service role in a medical office setting.
• Familiarity with medical billing software and EMR systems.

Responsibilities

• Verify patients’ insurance coverage before services are provided, prevent claim denials, and maximize revenue capture.
• Explain costs, billing processes, and insurance details to patients clearly and empathetically.
• Identify and resolve insurance discrepancies and billing issues proactively.
• Provide exceptional service, including during difficult financial conversations.
• Greet patients warmly and professionally.
• Manage front desk operations, including patient check-ins, appointment scheduling, and payment processing.
• Maintain organized patient records and follow HIPAA regulations.

Benefits

• Specialized training in insurance verification and patient financial counseling.
• Opportunity to develop marketable medical billing, clerical, and revenue cycle management skills.
• Potential career growth into roles such as Billing Specialist, Revenue Cycle Analyst, Front Desk Supervisor, or clinic leadership and management.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED