Medical Receptionist - Pulmonary, Critical, Care & Sleep Oakland

Trinity Health•Pontiac, MI

About The Position

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to serve as the first point of contact for patients and help create a positive patient experience. The role supports efficient office operations and exceptional patient care by assisting patients and visitors, handling registration and scheduling, responding to inquiries, supporting billing and communications, maintaining records, and partnering with providers and clinical staff.

Requirements

High school diploma or GED, or be between the ages of 15 and 17 with a valid work permit from their high school.
One to two years of experience in a medical or physician office or customer service environment is preferred.

Nice To Haves

Coursework in insurance or billing, medical practice education, or seminars is preferred but not required.
One to two years of experience in a medical or physician office or customer service environment is preferred.

Responsibilities

Welcome patients and visitors with professionalism and compassion.
Check patients in and verify registration and insurance information.
Schedule, confirm, and reschedule appointments.
Answer phones, respond to inquiries, and route messages appropriately.
Collect payments and support accurate billing processes.
Assist with patient communications, paperwork, and MyChart support.
Maintain patient records and support day-to-day office operations.
Partner with providers and clinical staff to ensure a smooth patient experience.