Medical Receptionist, PRN

American Family Care • Chattanooga, TN

18d • Onsite

About The Position

American Family Care is seeking a detail-oriented Medical Receptionist to serve as the first point of contact for patients at an urgent care clinic. The role focuses on accurate insurance verification, patient financial counseling, billing problem resolution, and delivering a positive patient experience. The position is PRN with flexible shifts, including some evenings and weekends. The posting states “Guaranteed at least 36 Hours Per Week,” while also describing the role as PRN.

The Medical Receptionist greets patients, manages check-ins and appointments, processes payments, and maintains organized records in accordance with HIPAA regulations. The position requires experience with insurance verification and medical billing. Active BLS certification is required or must be obtained within a defined onboarding period. A high school diploma is preferred; an X-ray Technician, Medical Assistant, or related certification is a plus.

AFC offers specialized training in insurance verification and patient financial counseling. The posting describes opportunities to develop medical billing and revenue cycle skills and grow into roles such as Billing Specialist, Revenue Cycle Analyst, Front Desk Supervisor, or clinic leadership and management.

Requirements

• Experience with insurance verification and medical billing.
• Active BLS certification, or the ability to obtain it within the defined onboarding period.
• Ability to explain complex insurance concepts to patients with empathy and clarity.
• Strong attention to detail, including accuracy when handling insurance information.
• Technology skills with medical billing software and electronic medical record (EMR) systems.
• Problem-solving skills to find billing solutions for patients and the clinic.
• Ability to maintain a positive attitude when handling challenging financial conversations.

Nice To Haves

• High school diploma.
• X-ray Technician, Medical Assistant, or related certification.
• Experience as a Medical Receptionist, Administrative Assistant, or in a customer service role in a medical office setting.

Responsibilities

• Verify insurance coverage before services are provided to help prevent claim denials and maximize revenue capture.
• Explain costs, billing processes, and insurance complexities clearly and empathetically to patients.
• Identify and resolve insurance discrepancies and billing issues proactively.
• Maintain patient satisfaction while handling financial conversations and payment matters.
• Greet patients warmly and professionally.
• Process payments, schedule appointments, and manage patient check-ins.
• Maintain organized records and follow HIPAA regulations.

Benefits

• Competitive pay; shift differentials may apply.
• Collaborative, supportive, fast-paced team environment.
• Flexible shifts to help balance work, school, or family commitments.
• Opportunity to maintain clinical skills while working PRN.
• Specialized training in insurance verification and patient financial counseling.
• Career development opportunities in billing, revenue cycle management, front desk supervision, and clinic leadership.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED