Medical Receptionist - Behavioral Health

DHVAJ•Jeffersonville, IN

4d•$16 - $18•Onsite

About The Position

Getwell Healthsystems is seeking a professional, organized, and compassionate Medical Receptionist to support its Behavioral Health team. The Medical Receptionist is the first point of contact for patients visiting the facility and supports a positive experience for patients, families, and healthcare providers through front-desk operations, appointment scheduling, patient registration, insurance verification, phone communications, and administrative support. The role requires strong communication and organizational skills, patient confidentiality, and empathy and professionalism when interacting with individuals seeking behavioral health services. This is a full-time, W-2, on-site position in Jeffersonville, Indiana. The regular schedule is Monday through Friday, 8:00 AM to 5:00 PM, with occasional weekends required. Compensation is $16–$18 per hour, non-exempt, based on experience and qualifications.

Requirements

High school diploma or GED.
Strong verbal and written communication skills.
Proficiency in Microsoft Office, email, and general computer applications.
Excellent organizational skills and attention to detail.
Ability to handle confidential information responsibly and professionally.
Ability to communicate with patients from diverse backgrounds with patience, empathy, and respect.
Ability to multitask and work effectively in a fast-paced healthcare environment.
Basic understanding of health insurance verification and patient registration processes.

Nice To Haves

Previous experience in medical reception, healthcare administration, or a medical office.
Experience in behavioral health, mental health, psychiatry, or substance use treatment settings.
Familiarity with electronic health records (EHR/EMR) and medical scheduling systems.
Customer service and front-desk management skills.
Appointment scheduling and patient coordination skills.
Insurance eligibility verification skills.
HIPAA compliance and patient confidentiality knowledge.
EHR/EMR documentation skills.
Professional telephone etiquette.
Time management and problem-solving skills.

Responsibilities

Welcome patients and visitors professionally, courteously, and compassionately.
Manage front-desk operations, including patient check-in and check-out.
Schedule, confirm, and coordinate patient appointments and follow-up visits.
Answer incoming phone calls, respond to routine inquiries, and direct calls to the appropriate department or staff member.
Register new patients and update demographic, insurance, and contact information in the electronic health record system.
Verify insurance eligibility and benefits and assist with collecting required patient information.
Maintain accurate patient records and ensure documentation is complete and up to date.
Obtain and organize patient intake forms, consent forms, and other required paperwork.
Coordinate with behavioral health providers, clinical staff, and administrative teams to support efficient patient flow.
Protect patient confidentiality in accordance with HIPAA requirements and company policies.
Handle incoming and outgoing correspondence, scanning, filing, and other administrative duties.
Monitor appointment schedules and communicate cancellations, rescheduling needs, and patient delays.
Maintain a clean, organized, and welcoming reception area.
Follow office procedures, safety protocols, and applicable healthcare documentation requirements.